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Skills

  • Communications
  • Technical training
  • Team collaboration
  • Operational improvement
  • Business operations
  • Boot time reduction
  • Project organization
  • Desktop support
  • Disaster Recovery Planning
  • Supervision

Work Experiences

  • Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions.
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
  • Used stakeholder engagement and risk assessment to maintain servers and systems, ensuring that networks remained fully operational during peak periods.
  • Configured and installed 15 new microcomputer workstations.
  • Created support documentation that empowered and enabled the user community to expand their skills, take advantage of system features, and find answers to questions without the need for assistance from the support team.
  • Achieved a 60% boost in productivity.
  • Deployed comprehensive virus protection software to detect and eliminate threats, reducing malware-related incidents by 73%.
  • Designed and maintained physical network setup with over 17 connected microcomputers ensuring sustained high performance and security.
  • Deployed comprehensive virus protection software.
  • Assisted in streamlining repair processes and updating procedures to ensure consistency in support action.

Summaries

  • Microcomputer Specialist is a multi-talented Microcomputer Specialist who is consistently rewarded for planning and operational improvements.
  • Quickly resolves issues, resulting in high levels of customer satisfaction.
  • Microcomputer Specialist with 7 years of successful performance reporting and workflow optimization experience.
  • Supporting hardware and software issues for procedure computer systems is a skillful Microcomputer Specialist.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adept at managing preventative maintenance schedules.
  • Workday expert and HubSpot user.
  • Within Miscellaneous, senior Microcomputer Specialist and outstanding performer in performance reporting and workflow optimization.
  • Achieved an average issue resolution time of under 4 minutes per case.
  • Achieved efficient problem resolution.

Accomplishments

  • Improved installation and setup processes for newly acquired microcomputers, reducing setup times per device by 61%.
  • Enhanced data backup systems for critical workstations, improving disaster recovery readiness and test outcomes by 24%.
  • Conducted system upgrades for 6 workstations, enhancing overall performance by 35%.
  • Led a successful migration to Workday for sales, leading to an overall two years reduction in system latency.
  • Facilitated personnel training on system best practices, decreasing operational downtime by 21%.
  • Analyzed system logs and hardware diagnostics to proactively address potential failures, reducing unplanned outages by several months.
  • Developed and maintained a robust inventory of spare parts, reducing device replacement wait times by 62%.
  • Customized automation scripts using framework that reduced daily operational tasks by 24%.
  • Recommended optimization strategies for desktop configurations, resulting in a performance improvement of 29% per workstation.
  • Directed a workstation re-imaging project that reduced software conflicts by 18% and improved overall system stability.

Affiliations

  • Cloud Native Computing Foundation (CNCF)
  • American Medical Informatics Association
  • National Tech Trainers Association (NTTA)
  • SANS Institute Alumni and Network
  • Global Information Assurance Certification (GIAC) Organization
  • Rotary International
  • American Society of Safety Professionals
  • Association for Information Technology Professionals (AITP)
  • International Association of Administrative Professionals
  • Association for Computing Machinery (ACM)

Certifications

  • ServSafe
  • Apple Certified Associate (ACA)
  • Certified Business Analysis Professional (CBAP)
  • Apple Certified Macintosh Technician (ACMT)
  • CompTIA Network+ Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Certification
  • Microsoft Certified Systems Administrator (MCSA)
  • Google IT Automation with Python Professional Certificate
  • Microsoft 365 Certified: Modern Desktop Administrator Associate

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