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Skills

  • Data integration
  • Process improvement
  • Technical issues analysis
  • End-user support
  • Preventative maintenance
  • Project organization
  • Project leadership
  • Disaster Recovery Planning
  • Troubleshooting and resolution
  • Team management

Work Experiences

  • Achieved a 69% increase in data retrieval speeds.
  • Decreased boot times by 74%.
  • Configured and installed 15 new microcomputer workstations.
  • Collaborated with the networking team.
  • Assisted end-users with ServiceNow issues.
  • Assisted in streamlining repair processes and updating procedures to ensure consistency in support action.
  • Achieved a 60% boost in productivity.
  • Described category solutions to customers to aid in problem resolution.
  • Interacted with customers and responded to their questions via email, phone, website live chat, and online forums.
  • Achieved a 23% reduction in operational disruptions.

Summaries

  • Achieved a 18 months reduction in system latency.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Achieved a 81% reduction in hardware failure-related ticket submissions.
  • Microcomputer Specialist with 7 years of successful performance reporting and workflow optimization experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Workday expert and HubSpot user.
  • Adept in deploying automated scripting solutions.
  • Quickly resolves issues, resulting in high levels of customer satisfaction.
  • Accomplished Microcomputer Specialist with a strong focus on maintaining enterprise-wide system upgrade schedules, achieving a 56% drop in operational disruptions.
  • Specializes in initiative and program product troubleshooting.

Accomplishments

  • Collaborated with the networking team to enhance inter-connectivity between microcomputers and servers, improving network flow by 77%.
  • Monitored network performance and executed hardware updates improving data throughput by 43%.
  • Created automation scripts to streamline routine diagnostics tasks, reducing manual hours by 16% each month.
  • Implemented disaster recovery protocols, ensuring a quick response to system failures, reducing potential downtime by 6 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved network connection issues in collaboration with IT, improving user access times by 18 months per session.
  • Directed a workstation re-imaging project that reduced software conflicts by 18% and improved overall system stability.
  • Provided hardware diagnostics and troubleshooting for complex system errors, leading to the restoration of over 5 workstations.
  • Enhanced data backup systems for critical workstations, improving disaster recovery readiness and test outcomes by 24%.
  • Designed and implemented security protocols that led to a 19% decrease in unauthorized access attempts across all workstations.

Affiliations

  • Certified Network Defense Architect (CNDA) Alumni
  • SANS Institute Alumni and Network
  • Cloud Native Computing Foundation (CNCF)
  • Lions Club
  • International Networkers Association (INA)
  • IT Service Management Forum (itSMF)
  • Linux Professional Institute (LPI)
  • Association of Information Technology Professionals
  • American Marketing Association
  • National Tech Trainers Association (NTTA)

Certifications

  • Microsoft Certified Systems Administrator (MCSA)
  • Cisco Certified Network Professional (CCNP)
  • Google IT Support Professional Certificate
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals
  • CompTIA Network+ Certification
  • Certified Technical Trainer (CTT+)
  • CompTIA A+ Certification
  • Microsoft Certified: Azure Fundamentals
  • CompTIA A+ Technician
  • CompTIA Cloud+ Certification

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