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Skills

  • Excellent communication
  • Problem-solving skills
  • Market research and analysis
  • 15 WPM typing speed
  • Multi-line phone proficiency
  • Calendar management
  • Business Development
  • QuickBooks expert
  • Business Administration
  • Operational improvement

Work Experiences

  • Worked with vendors to order and maintain office supplies inventory, as well as to obtain the most cost-effective pricing.
  • Answered incoming calls, responded to phone calls and in-person requests, handled internal communications, and greeted visitors in the reception area.
  • Devised systems for organizing records, contracts, agendas, and reports to maintain order and improve information tracking.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including Virtual Assistants and clients.
  • Completed special objectives and projects in response to board member requests.
  • Took 16 calls per three years and answered and screened them to provide information, schedule appointments, and take detailed messages.
  • Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Was in charge of assigning executive tasks as well as managing complex calendars and administrative functions.
  • Wrote business documents such as procedure, process, and category that were clear and professional.

Summaries

  • In search of an opportunity in a high-pressure, deadline-driven environment.
  • Exceed expectations in terms of group performance and scheduling efficiency.
  • Within Miscellaneous, senior Virtual Assistant and outstanding performer in project management and budget management.
  • Astute Administrative Assistant focused on streamlining processes in order to improve retrieval and storage procedures, reduce physical storage requirements, and ensure data security.
  • Delivering critical clerical support to internal teams, customers, vendors, and other stakeholders has proven to be a success.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • 15 years of experience in general office procedures, budget management and quality assurance.
  • In search of a new professional challenge in a fast-paced setting.
  • With 16 years of experience as Virtual Assistant in Portland, I am organized and hardworking.
  • Vendor management and team leadership skills, as well as problem-solving knowledge.

Accomplishments

  • Managed logistics and on-the-ground support for the procedure, ensuring smooth execution and reducing operational disruptions by 18%.
  • Assisted in organizing metric, managing logistics and on-site coordination for 2 attendees.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monitored ongoing projects for Brightline, ensuring deliverables were met, resulting in 48% better project completion on time and within budget.
  • Developed a project management dashboard to track deadlines, increasing on-time task completion rate by 81%.
  • Efficiently scheduled travel and accommodation arrangements for Northwind, leading to a 32% cost reduction on business expenses in 2023.
  • Reduced billing cycle time by 41% by redesigning invoicing templates for manual and automated entry, leading to faster payments.
  • Conducted research and prepared executive summaries on Miscellaneous trends, helping Summit Group make data-driven strategic decisions.
  • Created and customized client-facing reports, ensuring data accuracy and improving reporting turnaround time by 69% over three years.
  • Scheduled and facilitated more than 11 candidate interviews for Cedar Works in 17 months, accelerating the hiring process by 18%.

Affiliations

  • Association of Information Technology Professionals
  • Freelancers Union
  • International Association of Administrative Professionals
  • Lions Club
  • Google Analytics Certified Professionals Group
  • Rotary International
  • Certified Remote Work Specialist Affiliate Network
  • American Medical Informatics Association
  • Toastmasters
  • Certified Professional Virtual Assistant (CPVA)

Certifications

  • Certified Professional in Talent Development (CPTD) by ATD
  • Certified G Suite Administrator by Google Cloud
  • Cisco Certified Network Associate (CCNA)
  • Certified ScrumMaster (CSM) by Scrum Alliance
  • Project Management Professional (PMP)
  • Data Entry Specialist Certification from CareerStep
  • Certified Remote Work Professional (RWPC) by Workplaceless
  • HubSpot Inbound Marketing Certification
  • Asana Project Management Certification
  • Salesforce

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