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Skills

  • B2B relationship building
  • Cross-functional team collaboration
  • Strategic business planning
  • Capital restructuring
  • Financial and operational reporting
  • Budgets
  • Business deposit growth strategies
  • Business networking and relationship marketing
  • Project organization
  • Data trending

Work Experiences

  • Helped senior leadership solve complex problems so that projects could be completed on time and on budget.
  • Assessed client feedback.
  • Attended business lending seminars.
  • Achieved a $14 reduction in overhead.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Oversaw the delivery of framework project by metric team, which resulted in framework.
  • Looked for industry trends on social media and through online sources.
  • Assisted in the planning, coordination, and oversight of system projects.
  • Collaborated with business organizations.
  • Transported QuickBooks to three years customer locations.

Summaries

  • Closed financing deals totaling up to $16.
  • Achieved 70% satisfaction.
  • Dedicated to learning, growing, and succeeding in Banking and Financial Services.
  • Boosted client satisfaction metrics by 81%.
  • Recognized on a regular basis for outstanding performance and contributions to the Banking and Financial Services industry's success.
  • Business Banking Specialist.
  • Business Banking Specialist with an outstanding ability to reduce loan approval times and strengthen internal processes for a more streamlined experience.
  • Clear understanding of team leadership and client relations as well as risk assessment training.
  • Qualitative and quantitative analysis, contract management, and forecasting are all skills I have.
  • Client-focused Senior Banking Specialist with deep knowledge in assisting SMEs with capital restructuring and securing sustainable loans.

Accomplishments

  • Implemented a new relationship management strategy that reduced customer churn by 77% and increased account retention within two years.
  • Enhanced the accuracy of client credit risk assessments by integrating SAP, resulting in a 19% reduction in default rates.
  • Managed a portfolio of high-value business accounts worth $15 and systematically increased average customer deposit by 17%.
  • Collaborated with fraud prevention teams to implement enhanced monitoring systems, decreasing fraudulent activities by 74%.
  • Authored industry white paper on method, adopted as best-practice guidelines by over 2 local businesses.
  • Led comprehensive client onboarding reviews that decreased onboarding time by 43% and improved overall operational efficiency.
  • Trained and mentored a team of 16 business banking specialists, leading to a 53% improvement in client satisfaction in less than the past year.
  • Optimized the branch's commercial lending portfolio, improving asset quality and lowering the loan delinquency rate by 52%.
  • Negotiated and closed financing arrangements for small businesses worth up to $11, supporting regional business expansion and stability.
  • Developed and presented customized financial workshops to 18 business clients, improving access to capital and financial literacy.

Affiliations

  • Society of Human Resource Management
  • Risk Management Association (RMA)
  • International Association of Administrative Professionals
  • Financial Planning Association (FPA)
  • International Association of Registered Financial Consultants (IARFC)
  • Rotary International
  • National Association of Certified Valuators and Analysts (NACVA)
  • Institute of Management Accountants (IMA)
  • American Medical Informatics Association
  • American Marketing Association

Certifications

  • Fraud Examiner Certification – Association of Certified Fraud Examiners (ACFE), 2023
  • Certified Business Analysis Professional (CBAP)
  • Professional Certificate in Credit Analysis – NYIF, 2015
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Loan Review Officer (CLO) – RMA, 2018
  • Certified Public Accountant (CPA)
  • Certificate in Small Business & Commercial Lending - Risk Management Association, 2016
  • ServSafe
  • Certified Financial Services Auditor (CFSA) – Institute of Internal Auditors (IIA), 2021

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