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Skills

  • Team building
  • Problem resolution
  • Cross-functional team collaboration
  • Strategic planning
  • Business Planning
  • Regulatory compliance
  • Supervision
  • Organization
  • First Aid/CPR
  • Staff management

Work Experiences

  • Taught Registration Managers and Registration Managers effective customer service techniques, resulting in a 8% increase in client satisfaction.
  • Achieved a 35% cost-saving in registration system fees.
  • Oversaw a group of 13 method associates who dealt with the department's daily and complex requirements.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Analyzed post-event registration analytics for method, identifying key user trends that helped increase engagement by 82% in subsequent years.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Achieved a 67% decrease in customer service calls.
  • Increased productivity by 6% while lowering staffing and operational costs.
  • Addressed registrant issues at procedure.
  • Achieved a 39% increase in early-bird registrations.

Summaries

  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Within Miscellaneous, senior Registration Manager and outstanding performer in performance reporting and cross-functional collaboration.
  • Costs were consistently reduced while profits were increased.
  • Clear understanding of client relations and team leadership as well as stakeholder engagement training.
  • Motivated framework manager with a track record of best practices and operations in the Miscellaneous.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Vendor management, risk assessment, and budget management are all well-trained.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.

Accomplishments

  • Managed attendee ticketing and registration processes using ServiceNow, ensuring seamless data integration with finance and marketing teams.
  • Coordinated onsite registration staffing for events with over 14 attendees, facilitating smooth and efficient check-in processes.
  • Optimized the attendee data management system to comply with GDPR and other data security guidelines, protecting personal information of 12 registrants.
  • Orchestrated a real-time data analytics dashboard that allowed for instant monitoring of registration performance during live events.
  • Led successful troubleshooting initiatives, resolving over 7 technical issues that arose during peak registration times at procedure.
  • Identified and secured a 51% cost savings in registration software fees by renegotiating vendor contracts.
  • Developed and launched training programs for 16 new registration team members on system usage, reducing overall error rates by 80%.
  • Organized cross-departmental trainings on registration platform updates, ensuring readiness for events across multiple locations.
  • Mentored junior registration coordinators, resulting in a 26% reduction in registration-related support issues at framework.
  • Streamlined registration workflows by integrating automation tools, decreasing manual input errors by 56%.

Affiliations

  • Institute of Business Travel Management (IBTM) Certification
  • GDPR Certified Compliance Officer
  • Toastmasters
  • Meeting Professionals International (MPI)
  • Freemason
  • Society of Human Resource Management
  • International Live Events Association (ILEA)
  • Society of Women Engineers
  • Event Professionals International Network (EPIN)
  • Certified Hospitality Technology Professional (CHTP)

Certifications

  • Digital Event Strategist (DES) - procedure
  • Certified Software Testing Specialist (CSTS) - Asana, 2021
  • Certified in Information Systems Auditing (CISA) - Lakeside Partners
  • IAPP Certified Data Protection Officer (CDPO) - Northwind
  • CompTIA Security+
  • Certified Customer Experience Practitioner (CCEP) - Brightline
  • CompTIA Network+
  • Certified Professional in Project Management (CPPM) - Austin
  • Google UX Design Professional Certificate - 2015
  • Project Management Professional (PMP) 2022, Austin

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