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Skills

  • Organization
  • Family engagement techniques
  • Client information management
  • Crisis intervention
  • Relationship development
  • Child development monitoring
  • Home Visitation Assessment
  • Grant writing and funding proposals
  • Health and legal service coordination
  • Customized intervention plans

Work Experiences

  • Collaborated with case managers and external partners.
  • Built rapport with clients through empathy and patience, greatly improving trust and cooperation in family intervention cases.
  • Looked for industry trends on social media and through online sources.
  • Accessed social services for families.
  • Identified service gaps and found needed resources for individuals, such as housing, job placement, and other forms of assistance.
  • Analyzed community needs data and reported findings to leadership, contributing to new initiatives aimed at closing service gaps.
  • Achieved results within several months of training completion.
  • Accompanied social workers on home inspections and assessments, ensuring safety and welfare of children in foster care placements.
  • Assisted 10 non-English speaking families.
  • Worked with Family Services Assistant on program operations, including providing participant feedback and improvement suggestions.

Summaries

  • Certified CPA family services specialist.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Costs were consistently reduced while profits were increased.
  • Collaborated with social service agencies.
  • Advocated successfully in process court proceedings.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Family Services Assistant with 13 years of successful budget management and team leadership experience.
  • Client-focused professional.
  • Advocated for families in standard court proceedings.
  • Advanced child welfare initiatives.

Accomplishments

  • Led a community task force to expand outreach initiatives, increasing service awareness by 70% in underserved areas.
  • Resolved product issue through consumer testing.
  • Tracked and evaluated program success indicators, presenting data-driven improvements that resulted in a 47% higher satisfaction rate among beneficiaries.
  • Designed and launched a volunteer mentorship program for at-risk youth, achieving a 81% retention rate among participants.
  • Advocated for timely access to medical resources for vulnerable family members, reducing wait times by 56%.
  • Assisted in the transition of 8 homeless families into stable housing within 6 months, reducing shelter re-entry rate by 41%.
  • Monitored case progress and followed up with 10 families to ensure long-term stability, reducing case closure time by 60% days.
  • Streamlined resource distribution processes during high-demand periods, increasing efficiency and reducing client wait times by 55% minutes.
  • Improved client intake and assessment processes, reducing processing time by 21% through the introduction of SAP.
  • Documented and resolved metric which led to framework.

Affiliations

  • National Network to End Domestic Violence (NNEDV) Participant
  • American Medical Informatics Association
  • American Society of Safety Professionals
  • International Council of Nurses
  • Region 5 Crisis Intervention Services Partner
  • International Federation of Social Workers (IFSW) Affiliate
  • Family Advocates Network Contributor
  • Head Start Association Member
  • Council on Social Work Education (CSWE) Attendee
  • Association of Family and Conciliation Courts (AFCC) Member

Certifications

  • ServSafe
  • Conflict Resolution Certification – Cedar Works
  • Mandated Reporter Training Certification
  • Project Management Professional (PMP)
  • CompTIA Security+
  • Cisco Certified Network Associate (CCNA)
  • Case Management Certification for Social Services
  • First Aid/CPR Certified
  • Active Parenting Leader Certificate
  • CompTIA A+ Technician

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