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Skills

  • Effective interpersonal communication
  • Team management
  • Relationship development
  • Multi-disciplinary team collaboration
  • Emotional Intelligence in Challenging Situations
  • Sensitivity to Cultural and Social Needs
  • New staff onboarding and training
  • Resident satisfaction improvement
  • Team building
  • Documentation accuracy and compliance

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved results over three years.
  • Attended interdisciplinary care meetings.
  • Achieved a 16% improvement in communication.
  • Adapted care plans according to changing needs.
  • Communicated regularly with residents’ families.
  • Transported HubSpot to one year customer locations.
  • Achieved a 20% improvement in team coordination.
  • Served as a liaison between community programs and residents, as well as providing counseling to 8 residents of the community and assisted living facilities.
  • Addressed behavioral or emotional distress.

Summaries

  • Achieved a reduction in new staff onboarding time by 54%.
  • Adapted care plans to resident preferences.
  • Bringing 3 years of experience to the table, as well as a strong desire to establish a long-term and positive student relationship.
  • Adept at fostering community relationships.
  • Achieved a 71% success rate in independent living transitions.
  • Strengths in team leadership and performance reporting backed up by Miscellaneous training.
  • 9 years of experience in individualized care planning.
  • Within Miscellaneous, senior Residential Support Staff Member and outstanding performer in vendor management and quality assurance.
  • Costs were consistently reduced while profits were increased.
  • Background in peer support system implementation.

Accomplishments

  • Built and maintained trusting relationships with residents, improving engagement in therapeutic activities by 43% in three years.
  • Developed and introduced a meal planning guide that improved residents' nutritional health by 64%.
  • Developed a resource guide to help residents access community services, resulting in a 79% increase in successful placements into independent living situations.
  • Tracked and documented critical resident incidents, ensuring accurate reporting and review processes, contributing to a compliance rate of 77%.
  • Introduced a physical fitness program, resulting in a 47% improvement in the physical well-being of participating residents after three years.
  • Led crisis de-escalation techniques in critical situations, reducing the frequency of hospital admissions by 39% among high-risk residents.
  • Performed routine safety inspections, identifying potential hazards and preventing incidents, which reduced injury rates by 27%.
  • Created a personalized behavior modification program that contributed to a 17% decrease in behavioral disruptions among residents.
  • Optimized resident onboarding process, reducing adjustment periods and increasing resident satisfaction by 80%.
  • Monitored medication compliance of up to 5 residents, ensuring 70% adherence to prescribed treatment regimens.

Affiliations

  • International Society for Trauma-Informed Care (ISTIC)
  • American Medical Informatics Association
  • Association for Supply Chain Management (APICS)
  • International Association of Administrative Professionals
  • National Association for Addiction Professionals (NAADAC)
  • Council for Exceptional Children (CEC)
  • American Society of Safety Professionals
  • National Affiliation of Therapeutic Schools and Programs (NATSAP)
  • Alliance for Children and Families
  • American Residential Treatment Association (ARTA)

Certifications

  • Conflict Resolution and De-escalation Techniques Certificate - Beacon Labs
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician
  • Advanced Peer Support Skills Certification - Washington Peer Program
  • Adult and Child Protective Services Training Certificate - Georgia Department
  • Housing Support Specialist - National Alliance to End Homelessness
  • Certified Behavioral Health Technician (CBHT) - North Carolina
  • Medication Administration Certification – Texas Board of Nursing
  • Certified Basic Life Support (BLS) - procedure
  • Motivational Interviewing Certification - procedure

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