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Skills

  • Cost-benefit analysis
  • 24/7 global travel support
  • Marketing
  • Multi-leg itinerary planning
  • Budgeting and cost-saving initiatives
  • Cross-functional team collaboration
  • Team building
  • Hotel accommodations
  • Communications
  • Supervision

Work Experiences

  • Achieved results within 2018.
  • Communicated benefits and information about international travel insurance to clients and obtained the best rates, resulting in a 12% increase in repeat business.
  • Analyzed travel data using Power BI.
  • Saved $2 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved a 22% increase in cost efficiency.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Boosted overall satisfaction by 61%.
  • Arranged multi-leg international flight plans.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Contributed critical advice during CEO’s international trips.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • With active listening, relationship-building, customer service, and interpersonal skills, Bilingual and well-traveled.
  • Corporate Travel Counselor is a multi-talented Corporate Travel Counselor who is consistently rewarded for planning and operational improvements.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Budget-conscious Corporate Travel Counselor.
  • Achieved a 47% improvement in adherence.
  • Adept at streamlining travel approval processes.
  • Collaborated with HR teams on visa documentation.
  • Adept at handling corporate travel logistics for teams of 5, including flights, hotels, and visas, ensuring seamless coordination for high-priority business events.
  • Self-starter with unrivaled expertise in workflow optimization and stakeholder engagement.

Accomplishments

  • Led the development of tailor-made itineraries for high-profile clients, improving travel experience ratings by 23% across 6 months.
  • Utilized personalized relationships with top hotel chains and airlines to secure priority access and special rates for 2 key stakeholders.
  • Delivered emergency travel arrangements for 14 executives within 6 months, ensuring business continuity during unforeseen disruptions.
  • Managed travel logistics for relocation of 7 employees across 9 international sites, cutting overall costs by 33% through vendor negotiations.
  • Efficiently rebooked travel and secured accommodations for 10 meetings delayed by unforeseen disruptions, achieving 27% on-time meeting attendance.
  • Collaborated with team of 16 in the development of metric.
  • Collaborated with travel vendors to negotiate discounts, resulting in 64% savings on corporate travel expenses year-over-year.
  • Resolved product issue through consumer testing.
  • Maintained a perfect 52% on-time booking accuracy while managing multi-leg corporate travel for 2 key clients across 13 countries.
  • Improved corporate travel compliance by 79% through the implementation of standardized processes and mandatory policy education.

Affiliations

  • National Association of Social Workers
  • Association for International Risk Management and Travel Security
  • American Marketing Association
  • Association of Information Technology Professionals
  • Society of Women Engineers
  • Travel Risk Management Council
  • Sustainable Travel International
  • Association of Corporate Travel Executives (ACTE)
  • International SOS - Travel Risk Services
  • Professional Association of Travel Hosts (PATH)

Certifications

  • Eco-Friendly Travel Planning & Sustainability Certification - Brightline
  • Travel Sourcing & Procurement Certification - Beacon Labs
  • IATA Advanced Travel Management Certification
  • Global Travel Professional (GTP) Certification - GBTA
  • CompTIA A+ Technician
  • Certified Corporate Travel Executive (CCTE)
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant (CPA)
  • Advanced Corporate Travel Management - GBTA
  • Project Management Professional (PMP)

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