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Skills

  • Cross-functional collaboration
  • Communications
  • Capacity planning
  • Software Patches
  • Organization
  • Network Configuration (Switches, Routers)
  • IT Policy Compliance
  • Resource integrity
  • Network development and administration
  • First Aid/CPR

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Coordinated with cross-functional teams.
  • Collaborated with software development teams.
  • Achieved successful audit reviews for two consecutive years.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Configured network switches and routers in Boston, improving data center efficiency by reducing latency by 52%.
  • Boosted productivity by 29%.
  • Cut costs by $11.
  • Analyzed capacity trends.
  • Completed over 14 program production work orders in a timely and cost-effective manner.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Committed to reducing application bottlenecks and improving response times by up to 83% through the use of advanced server load balancing and monitoring techniques.
  • Operator with extensive server monitoring, troubleshooting, and technical support experience.
  • Achieved system availability rates of 78% or higher.
  • Contributed to a 33% improvement in data center efficiency.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved high system availability.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Committed to reducing application bottlenecks.
  • Achieved up to 78% improvements in processing speeds.

Accomplishments

  • Trained and mentored junior IT staff, helping them reduce troubleshooting times by 44% within the first 15 months.
  • Provided technical support to over 3 end-users across hardware, software, and network issues, leading to 26% improvement in service resolution.
  • Automated repetitive tasks related to system reporting, reducing operational costs by $153,000 annually.
  • Documented and resolved procedure which led to metric.
  • Introduced a system performance reporting dashboard, giving management real-time insights and improving decision-making.
  • Designed the network-monitoring framework using Adobe Creative Suite, improving system response time for alerts by 47%.
  • Contributed to the system upgrade project, leading to Asana adoption being completed ahead of schedule.
  • Collaborated with vendors to ensure timely patch management and updates, successfully reducing external security vulnerabilities by 22%.
  • Provided high-level support as the first point of contact for escalated IT issues, reducing wait times by 46%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Jaycees
  • Windows Management User Group (WMUG) - Chapter attendee since 2016
  • International Association of System Administrators (IASA) - Member since 2019
  • Certified Ethical Hacker (CEH) - Certification completed in 2022
  • IT Service Management Forum (itSMF) - Active Member
  • Association of Information Technology Professionals (AITP) - Member since 2022
  • Bachelor of Science in Computer Science from process, specializing in System Operations
  • ISACA – Active within the initiative branch
  • Rotary International
  • IEEE Computer Society, Active Member since 2021

Certifications

  • CompTIA Security+
  • Certified Data Center Management Professional (CDCMP)
  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA)
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Information Systems Auditor (CISA)
  • Certified in Risk and Information Systems Control (CRISC)
  • CompTIA Network+
  • Certified Cloud Security Professional (CCSP)

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