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Skills

  • Profit improvements
  • Healthcare technology system proficiency
  • Medication dispensing
  • Multidisciplinary team collaboration
  • Care coordination communication
  • Healthcare performance monitoring
  • Healthcare training program development
  • Change management in clinical environments
  • Operational expense reduction strategies
  • Drug inventory management

Work Experiences

  • Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.
  • Collaborated with the finance department.
  • Achieved zero deficiencies during OSHA audits.
  • Collaborated with cross-functional teams.
  • Assisted in the launch of a new outpatient service model.
  • Communicated with patients while maintaining the confidentiality of their medical information.
  • Addressed gaps in patient care planning.
  • Achieved results within the first 12 months.
  • Worked with the store manager to keep things running smoothly on a daily basis.
  • Created and implemented a leadership development, coaching, and team management model that resulted in employees being promoted to higher levels of responsibility.

Summaries

  • Accomplished in patient care coordination and team leadership, driving process efficiencies and reducing miscommunication by 34% across interdisciplinary teams.
  • Excellent planning and program management skills. Highly organized and hardworking.
  • Achieved measurable improvements in patient care quality.
  • Healthcare administrator with a track record of providing high-quality healthcare services to patients.
  • Strong organizational skills, as well as a thorough knowledge of data collection and performance metrics.
  • Develop and lead an office staff that is productive and efficient.
  • Achieved 84% improvement in care coordination through bi-weekly communication huddles with nursing and support staff.
  • Achieved operational improvements clinic-wide.
  • Exceptional communicator and proven problem solver.
  • Achieved a 65% improvement in overall efficiency.

Accomplishments

  • Created detailed care plans and tracked patient progress for 18 patients, improving communication and follow-up procedures across departments.
  • Established performance monitoring procedures that identified areas for improvement, resulting in 18% increase in overall care quality and patient satisfaction.
  • Played a pivotal role in initiative, streamlining transition procedures and leading to improved transitioning of care for 9 patients annually.
  • Participated in quality improvement initiatives that helped raise department productivity by 59% and reduced patient wait times by 3 minutes per appointment.
  • Collaborated with human resources and department heads to streamline recruitment efforts, increasing staff retention by 45% and hiring 7 new team members within 18 months.
  • Managed patient care transition processes for an average of 17 patients per week, significantly reducing hospital readmission rates by 54%.
  • Successfully directed care coordination initiatives for 5 chronic care patients, reducing instances of unplanned emergency room visits by 32%.
  • Collaborated with team of 3 in the development of program.
  • Helped lead an interdisciplinary team to address patient care inefficiencies, resulting in 26% faster care transitions and 12% improvement in continuity of care.
  • Documented and resolved metric which led to initiative.

Affiliations

  • National Association of Healthcare Access Management (NAHAM)
  • Association of Clinical Research Professionals (ACRP)
  • Toastmasters
  • Society for Healthcare Strategy & Market Development (SHSMD)
  • Healthcare Information and Management Systems Society (HIMSS)
  • American Society of Safety Professionals
  • Association for Computing Machinery
  • Commission on Accreditation of Healthcare Management Education (CAHME)
  • National Hospice and Palliative Care Organization (NHPCO)
  • Association of American Medical Colleges (AAMC)

Certifications

  • NICHE (Nurses Improving Care for Healthsystem Elders) Certification
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Analysis Professional (CBAP)
  • Certified Case Manager (CCM)
  • Certified Nursing Assistant (CNA)
  • Apple Certified Associate (ACA)
  • First Aid/CPR Certified
  • Professional in Patient Safety (CPPS)
  • Certified Health Data Analyst (CHDA)

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