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Skills

  • Goal-setting for family interventions
  • Metric equipment
  • Case Management Software (Tableau)
  • Crisis intervention
  • Event planning and coordination
  • Project organization
  • Individualized Care Planning
  • Relationship development
  • Conflict resolution
  • Housing assistance services

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Conducted family intake assessments and developed customized action plans, which resulted in 54% improvement in timely service delivery.
  • Collected data that shaped program offerings.
  • Achieved a 79% drop in dropout rates.
  • Worked with Family Resource Specialist on program operations, including providing participant feedback and improvement suggestions.
  • Transported Power BI to several months customer locations.
  • Identified service gaps and found needed resources for individuals, such as housing, job placement, and other forms of assistance.
  • Conducted effective follow-up.
  • Achieved results within the first six months.
  • Achieved over 14 successful resource allocations.

Summaries

  • Achieved over 11 successful outcomes.
  • Consistently met goals within program timelines.
  • Assisted families facing procedure challenges.
  • Family Resource Specialist with 8 years of successful team leadership and stakeholder engagement experience.
  • Accomplished Family Resource Specialist with a focus on developing scalable resource handbooks that reduced barriers to information access by 17% for families facing procedure challenges.
  • Achieved high client satisfaction ratings.
  • Addressed the needs of over 3 households.
  • Consistently delivered targeted resources.
  • Consistently exceeded performance metrics.
  • Coordinated cross-functional teams.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Coordinated employment assistance resources, resulting in 9 individuals securing stable jobs within two years.
  • Authored and delivered a comprehensive training program for new hires, improving overall client satisfaction by 30% within 18 months.
  • Collaborated with local shelters to provide temporary housing solutions, assisting 10 families in avoiding homelessness during crisis situations.
  • Exceeded retention goals by maintaining 74% client satisfaction through continuous engagement and personalized support services.
  • Trained new hires on crisis management techniques and family resource facilitation, resulting in a 32% efficiency gain.
  • Developed in-home support protocols that allowed for increased family engagement, as evidenced by 63% improved participation in service evaluations.
  • Organized community resource fairs in collaboration with local partners, connecting 2 families with essential services.
  • Streamlined resource referral processes, reducing wait times for essential services by 33% and improving service access for vulnerable households.
  • Facilitated collaboration between providers and families, ensuring 21% consistency in achieving milestones for developmental goals.

Affiliations

  • Council of Family and Child Caring Agencies (COFCCA)
  • Parents as Teachers National Center
  • National Council on Family Relations (NCFR)
  • Foster Family-based Treatment Association (FFTA)
  • Association of Family and Conciliation Courts (AFCC)
  • National Federation of Families
  • National Human Services Assembly (NHSA)
  • Association for Computing Machinery
  • Family Resource Coalition of America
  • National Association for the Education of Young Children (NAEYC)

Certifications

  • Salesforce
  • Certified Family Life Educator (CFLE) - Brightline
  • Children's Advocacy Certification - method
  • CompTIA A+ Technician
  • Domestic Violence Counselor Certification - metric
  • CompTIA Security+
  • Nonprofit Leadership and Management Certificate - framework
  • Child and Family Advocacy Certification - category
  • National Certified Counselor (NCC) - program
  • First Aid/CPR Certified

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