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Skills

  • Customer traffic improvement
  • Customer service excellence
  • Relationship development
  • Loss prevention strategies
  • Cross-selling and up-selling techniques
  • Customer service
  • Loyalty program engagement
  • Financial reconciliation and reporting
  • Impulse purchase strategy
  • Marketing strategy

Work Experiences

  • Conducted research to find appropriate answers to customer questions.
  • Achieved a 47% increase in overall store performance.
  • Was in charge of operating the POS system, which allowed me to total purchases and accept and process cash and credit payments.
  • Put in place daily operating procedures to keep the store clean, well-stocked, and organized.
  • Increased market share and earned #14 ranking by leapfrogging competitors.
  • Achieved a 42% reduction in wastage.
  • Achieved a 81% satisfaction rating.
  • Developed and nurtured long-term relationships with clients through dedicated assistance, issue resolution, and quality assurance talents.
  • Achieved $8 in sales.
  • Taught newly hired Third Key Sales Associates how to upsell using data analysis and risk assessment, boosting job expertise within 6 months.

Summaries

  • Supervisor with 11 years of experience leading talented salespeople who is results-oriented.
  • Professional with client relations and quality assurance abilities who is dependable and attentive.
  • Client-facing professional with a positive attitude and expertise in risk assessment and process improvement.
  • Always looking for new ways to increase revenue and improve customer satisfaction.
  • Achieved a 61% increase in satisfaction ratings.
  • Accomplished at driving additional $9 in revenue during key promotional seasons, utilizing compelling store-wide campaigns and effective customer targeting.
  • Power BI and Adobe Creative Suite are two of my strongest skills.
  • Costs were consistently reduced while profits were increased.
  • Punctual person who is able to stand for long periods of time and lift up to 8 pounds.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.

Accomplishments

  • Collaborated with team of 4 in the development of standard.
  • Conducted competitive pricing analysis, contributing to product pricing optimization that led to a 68% revenue increase.
  • Collaborated in developing creative visual merchandising presentations, ultimately increasing brand awareness and driving sales up by 34%.
  • Prepared and presented monthly KPI reports, highlighting sales progression and action plans that improved team conversion rates by 43%.
  • Contributed to year-end financial reconciliation by auditing transactions, resulting in a reduction of discrepancies by $16.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Exceeded personal and team sales goals for 17 consecutive months, earning recognition from upper management.
  • Recognized consistently as a top performer for exceeding quarterly sales targets by an average of 33%.
  • Partnered with management to implement promotional campaigns that drove 28% growth during peak shopping seasons.

Affiliations

  • Customer Service Institute of America (CSIA)
  • Global Retail Management Association (GRMA)
  • International Council of Shopping Centers (ICSC)
  • Association of Information Technology Professionals
  • Retail Industry Leaders Association (RILA)
  • International Association of Administrative Professionals
  • Lions Club
  • Retail Design Institute (RDI)
  • North American Merchandising Association (NAMA)
  • National Association for Catering and Events (NACE)

Certifications

  • Google Certified Professional Cloud Architect
  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+ Technician
  • SHRM Certified Professional (SHRM-CP)
  • Certified Retail Operations Professional (CROP)
  • National Retail Federation (NRF) Retail Industry Fundamentals Certification
  • Retail Sales and Customer Service Excellence Certification
  • Apple Certified Associate (ACA)
  • Certificate in Loss Prevention Fundamentals
  • Certified Customer Service Professional (CCSP)

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