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Skills

  • Microsoft Excel certified
  • Task prioritization
  • Memorization and recall
  • Appointment scheduling
  • Office management
  • 9 WPM typing speed
  • Certified in 10-key
  • Payroll and budgeting
  • Office administration
  • Financial reporting

Work Experiences

  • Answered incoming calls, responded to phone calls and in-person requests, handled internal communications, and greeted visitors in the reception area.
  • Aided in the planning of the event, including travel and logistical arrangements.
  • Discovered new sources for office supplies and kept a close eye on inventory usage to save $8.
  • Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
  • Oversaw 7 calendars in order to coordinate meetings, appointments, and events strategically.
  • Effectively interacted with Appointment Scheduler and Appointment Scheduler, took detailed notes, and distributed minutes to all attendees in 18 months meetings.
  • Organized, opened, and routed incoming mail and deliveries to assist Appointment Schedulers and Appointment Schedulers in responding quickly to business and customer needs.
  • Gathered data and documents from sources that had previously been entered into the system.
  • Created and disseminated team-based communications such as newsletters to improve collaboration and morale among office employees.
  • Maintained professionalism and respect while greeting and welcoming visitors, vendors, and members of the public to the facility.

Summaries

  • Determined sales and marketing professional with 13 years of experience in framework industry.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Ambitious
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Fluent in both English and Spanish.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Offering 3 years of experience in customer relations management.

Accomplishments

  • Reduced patient wait times by 40% through the implementation of improved time management practices and proactive appointment adjustments.
  • Implemented automated email and SMS reminders for patient appointments, reducing no-show rates by 52%
  • Maintained consistent and professional communication for scheduling needs, achieving a 38% improvement in client satisfaction.
  • Identified patterns in appointment cancellations and developed strategies to reduce cancellation rates by 32% over three years.
  • Integrated new scheduling software with existing systems, boosting office efficiency by 77% and reducing manual data entry.
  • Collaborated with a multidisciplinary team to develop and refine scheduling procedures, achieving an optimized workflow with 45% fewer errors.
  • Communicated effectively with patients to determine appointment urgency, assigning priority care when needed and cutting backlog by 65%.
  • Maintained detailed records for appointment history and reports, contributing to a 59% improvement in overall audit accuracy.
  • Reduced administrative overhead by automating the appointment scheduling system, cutting down phone/email bookings by 16%.
  • Trained and mentored 17 junior staff members on best practices for appointment scheduling and administrative duties, improving team productivity by 60%.

Affiliations

  • Member, Healthcare Administrators Forum - 2021 Phoenix
  • National Healthcareer Association (NHA)
  • Society of Human Resource Management
  • American Society for Quality (ASQ) - Healthcare Scheduling Certificate
  • International Association of Administrative Professionals
  • Freemason
  • Practical Healthcare Scheduling Professionals Group (PHSG)
  • International Council of Nurses
  • Project Management Institute
  • American Society of Administrative Professionals (ASAP)

Certifications

  • Project Management Professional (PMP)
  • Health Information Management (HIM) Certification
  • Certified Medical Receptionist (CMR)
  • Advanced Scheduling Management (ASM) Certificate
  • CompTIA A+ Technician
  • Health Services Administration Certificate
  • Medical Office Assistant Certification
  • Certified Manager of Patient Services (CMPS)
  • Certified Specialist in Managed Care (CSMC)
  • Certified Public Accountant (CPA)

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