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Skills

  • Transcription and dictation
  • Microsoft Excel certified
  • AP/AR proficiency
  • Certified in 10-key
  • Bookkeeping
  • Customer and client relations
  • Travel planning
  • Restocking supplies
  • Credit and collections
  • Social media knowledge

Work Experiences

  • Wrote meeting minutes and edited subcontractor proposals, project punchlists, transmittals, and memorandums for organizational support.
  • Discovered new sources for office supplies and kept a close eye on inventory usage to save $8.
  • Answered incoming calls, responded to phone calls and in-person requests, handled internal communications, and greeted visitors in the reception area.
  • Oversaw 7 calendars in order to coordinate meetings, appointments, and events strategically.
  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 3 ring.
  • Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
  • Oversaw all aspects of reception, including greeting visitors, answering phones, and keeping the front desk tidy.
  • Maintained professionalism and respect while greeting and welcoming visitors, vendors, and members of the public to the facility.
  • Planned client service schedules for up to 12 employees on a weekly basis.

Summaries

  • Professional with over 10 years of experience in project management and process improvement initiatives across the enterprise.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Incoming records, file transfers, and destruction orders are all handled by this department.
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Procedure and standard are examples of abilities.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Ambitious

Accomplishments

  • Achieved a patient appointment satisfaction score of 84% by improving communication channels and coordination processes.
  • Increased sales 10% over three years.
  • Managed daily data entry for patient records via HIPAA-compliant systems, maintaining a 79% accuracy rate.
  • Reduced paper-based scheduling by 84%, transitioning the office to a fully digital system which improved organization and retrieval efficiency.
  • Effectively communicated schedule changes and conflict resolutions to healthcare providers, improving appointment availability by 80%.
  • Reduced patient wait times by 40% through the implementation of improved time management practices and proactive appointment adjustments.
  • Collaborated with staff and medical leadership to optimize daily appointment schedules, increasing overall appointment capacity by 46%.
  • Maintained detailed records for appointment history and reports, contributing to a 59% improvement in overall audit accuracy.
  • Resolved product issue through consumer testing.
  • Assisted with billing and insurance verifications, ensuring timely and accurate processing to promote a 42% reduction in claim denials.

Affiliations

  • Freemason
  • Rotary International
  • Member, Medical Reception Professionals Network 2022
  • American Society of Safety Professionals
  • Jaycees
  • Association for Healthcare Administrative Professionals (AHCAP)
  • International Association of Administrative Professionals (IAAP)
  • Project Management Institute
  • Association for Supply Chain Management (APICS)
  • Association for Computing Machinery

Certifications

  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified HIPAA Professional (CHP)
  • SHRM Certified Professional (SHRM-CP)
  • Health Information Management (HIM) Certification
  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • Certified Medical Office Manager (CMOM)
  • Certified Medical Receptionist (CMR)
  • Basic HIPAA Privacy and Security Training

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