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Skills

  • Process implementation
  • Communications
  • Time management and prioritization
  • Public speaking
  • Inspection reviews
  • Data analysis
  • User interface understanding
  • Process improvement
  • Accurate payment posting
  • Cash application

Work Experiences

  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • Kept track of everything.
  • Solved
  • Established
  • Did some research.
  • Identified
  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Guided
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.

Summaries

  • Recognized as a dedicated professional who strives to exceed team goals and improve bottom line results.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Focused on customer service
  • Versatile
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Ambitious
  • Proactive
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.

Accomplishments

  • Collaborated with team of 2 in the development of program.
  • Streamlined the dispute process with clients and legal representatives, decreasing time to resolution by 11% and improving customer retention rates by 23%.
  • Standardized delinquency reporting processes, reducing reporting errors by 30% and enhancing compliance with process.
  • Initiated process improvements to the payment dispute workflow, resulting in a 34% decrease in invoice disputes and faster resolution times.
  • Developed and delivered training programs for new staff, increasing their rate of successful payment collections by 75% within the first 6 months.
  • Increased sales 13% over three years.
  • Reduced bad-debt exposure by coordinating with the risk management team to flag and monitor high-risk accounts, preventing over $4 in potential losses.
  • Led strategic audits on accounts flagged for re-aging, contributing to $6 in revenue recovery through corrected account statuses.
  • Resolved product issue through consumer testing.
  • Trained a team of 5 collection agents on revised communication and negotiation techniques, driving a 36% increase in customer engagement and successful payment resolutions.

Affiliations

  • Risk Management Association (RMA)
  • Institute of Financial Operations & Leadership (IFOL)
  • Credit Research Foundation (CRF)
  • Professional Assoc. of Customer Engagement (PACE)
  • Consumer Data Industry Association (CDIA)
  • Debt Buyers Association (DBA) International
  • Association of Credit and Collection Professionals (ACCP)
  • American Marketing Association
  • Association of Information Technology Professionals
  • Banking Industry Council on Collections (BICC)

Certifications

  • Google Certified Professional Cloud Architect
  • Association for Project Management (APM)
  • First Aid/CPR Certified
  • Certified Collection Specialist (CCS) – Salesforce
  • Certified Automated Collection System Specialist (CACSS)
  • Customer Relationship Management Specialist (CRMS) Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Financial Risk Manager (FRM) - Global Association of Risk Professionals (GARP)
  • ServSafe
  • Debt Collection and Legal Procedures Certification

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