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Skills

  • Relationship development
  • Kennel cleaning and sanitizing methods
  • Client-focused
  • Budgets
  • Complaint resolution
  • Continuous process improvement
  • Time management skills
  • Bilingual in Spanish
  • Supply Chain Management
  • Computer literate

Work Experiences

  • Developed strong relationships with clients by following up on previous purchases and suggesting new products.
  • Used Tableau to create category and process reports to track quality assurance.
  • Reduced workflow inconsistencies by recruiting and hiring capable employees.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Began procedure service consultations with customers by asking open-ended questions in order to learn about their needs and preferences.
  • Reduced inconsistencies in workflow while recruiting, interviewing, and hiring new employees.
  • Handled payroll duties every 17 weeks, resolving any discrepancies and scheduling conflicts.
  • Achieved a 69% reduction in staffing gaps.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Conducted supplier risk management for the customer risk management program.

Summaries

  • Competent offerings, pricing, and market positioning, as well as demonstrated Jira expertise.
  • Accomplished District Supervisor.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Weekly availability of 6 hours, including evenings and weekends
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Professional with over 13 years of experience as a manager for a $5 the past year revenue-generating company.
  • Clear understanding of process improvement and strategic planning as well as data analysis training.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Customer-focused Sales Representative with 15 years of experience solving problems for clients.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.

Accomplishments

  • Researched
  • Streamlined
  • Established
  • Guided
  • Managed
  • Developed tailored district KPIs that resulted in a 54% improvement in operational efficiency across 11 locations.
  • Ensured
  • Designed and executed district-wide performance metrics, leading to consistent year-over-year growth of 41% in key areas.
  • Proposed
  • Integrated

Affiliations

  • National Association of Social Workers
  • Toastmasters
  • Jaycees
  • National Association of Business Owners & Entrepreneurs (NABOE)
  • Retail Industry Leaders Association (RILA)
  • Strategic Management Society (SMS)
  • Association for Operations Management (APICS)
  • Project Management Institute (PMI)
  • International Facilities Management Association (IFMA)
  • Rotary International

Certifications

  • Retail Management Certification Program from National Retail Federation (NRF)
  • Lean Six Sigma Black Belt Certification from Cedar Works
  • CPIM – Certified in Production and Inventory Management from process
  • CompTIA Network+
  • Advanced Management Program (AMP) from Brightline
  • Certified Leadership Professional (CLP) from the International Association of Coaching
  • Project Management Professional (PMP)
  • Performance Management Certification from Vantage
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+

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