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Skills

  • Operational improvement
  • Relationship development
  • Budgets
  • Inventory coordination
  • MS Office
  • Loss prevention techniques
  • Conflict de-escalation and resolution
  • Sales floor organization
  • Project organization
  • Regulatory compliance

Work Experiences

  • Consistently exceeded store’s monthly revenue goals by 65% through proactive sales and exceptional customer service.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Awarded for retail design.
  • Collaborated with management to plan and execute promotional events that drove an increase in foot traffic by 62%.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Assumed team lead responsibilities during peak sales periods.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Compared to the previous quarter.
  • Boosted impulse buys.
  • Achieved a perfect attendance record throughout 2017, showcasing consistent reliability and dedication.

Summaries

  • Awarded Employee of the Year in 17 months.
  • Expert service delivery and strong customer acquisition results are among his qualifications.
  • Assisted in preparing for promotional events.
  • Achieved daily sales quotas.
  • Bolstered repeat business by 43%.
  • Storefront Employee with 8 years of successful project management and stakeholder engagement experience.
  • Adept at product upselling.
  • Commended for error-free performance in cash management.
  • Adept at handling high-volume shifts and maintaining service quality through excellent time-management skills. Helped reduce stock loss by implementing a new inventory system that saved $10 per year.
  • Clear understanding of risk assessment and process improvement as well as team leadership training.

Accomplishments

  • Provided operational support by assisting with inventory management during peak periods, improving stock replenishment speed by 66%.
  • Documented and resolved procedure which led to metric.
  • Maintained product knowledge across all sections of the store, helping drive consistent upselling of ServiceNow by 37%.
  • Resolved product issue through consumer testing.
  • Identified and resolved operational inefficiencies within the storefront, which resulted in optimized employee workflows and a 84% increase in productivity.
  • Improved checkout speed by 85% through in-depth knowledge of the Point-of-Sale system (POS), handling cash and credit transactions with zero discrepancies.
  • Achieved a 17% reduction in return rates by applying product knowledge and proactive customer support during the purchasing process.
  • Implemented a staff scheduling plan that optimized labor costs while improving customer service ratings by 60%.
  • Collaborated with team of 8 in the development of initiative.
  • Trained 18 new employees in sales processes, customer service, and store product knowledge, improving team efficiency and productivity by 16%.

Affiliations

  • International Association of Retail Employees
  • American Association of Customer Service (AACS)
  • International Association of Administrative Professionals
  • Association for Operations Management
  • American Women in Retail Association
  • National Association of Convenience Stores
  • International Council of Shopping Centers (ICSC)
  • National Retail Federation
  • Sales and Marketing Professionals Community
  • Certified Retail Store Manager (CRSM) Program

Certifications

  • Customer Conflict Resolution Certification by metric
  • Certified Retail Store Manager (CRSM) through standard
  • Salesforce
  • Apple Certified Associate (ACA)
  • Certified e-Commerce Specialist (CeCS) from eCommerce Institute
  • Retail Data Analytics Certification by Ironclad Systems
  • Time Management in Retail Certificate by method
  • Certified Public Accountant (CPA)
  • Certified Loss Prevention Specialist (CLPS) by Loss Prevention Association
  • Store Operations Certification by National Retail Federation (NRF)

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