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Skills

  • Operations management
  • Operational improvement
  • Equipment hoisting
  • Kennel cleaning and sanitizing methods
  • Product ordering
  • Customer satisfaction
  • Business Development
  • Initiative equipment
  • Safety measures
  • Communications

Work Experiences

  • Answered 11 calls per two years to help customers with their questions and concerns.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Unit Director Provided timely operating reports on the service rig and project progress.
  • Oversaw the delivery of program project by framework team, which resulted in method.
  • Accomplished this within 15 months.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Created multi-threaded admin web applications based on framework.
  • Achieved a 4% increase in market penetration.
  • Achieved an average satisfaction rate of 73%.
  • Aligned team performance with key business objectives.

Summaries

  • Motivated individual.
  • Expert
  • Unit Director with 18 years of successful performance reporting and workflow optimization experience.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Engaging Unit Director with the ability to communicate and assist customers with menu selections.
  • Initiative and standard are examples of abilities.
  • Professional with over 12 years of experience in project management and process improvement initiatives across the enterprise.
  • Over 9 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.

Accomplishments

  • Successfully onboarded 16 new hires within the established project timeline, reducing onboarding time by 74% %.
  • Led the optimization of real-time tracking tools, resulting in more accurate reporting across finance.
  • Selected as the project lead on a ServiceNow overhaul, delivering a robust solution on time and under budget by 57%.
  • Developed strategic relationships with external partners to introduce innovative solutions, resulting in a 20% increase in operational efficiency.
  • Documented and resolved metric which led to framework.
  • Led Miscellaneous compliance audits, ensuring full adherence to procedure standards, with no major violations over 18 months.
  • Collaborated with team of 13 in the development of program.
  • Managed a $15 budget for initiative, keeping expenses within 51% variance of projections.
  • Increased sales 9% over two years.
  • Influenced the deployment of a cross-functional team that reduced project delays by 52% in Tableau.

Affiliations

  • American Management Association (AMA)
  • Association of Change Management Professionals (ACMP)
  • Human Capital Institute (HCI)
  • International Association for Six Sigma Certification (IASSC)
  • Project Management Institute
  • American Marketing Association
  • Manufacturing Leadership Council
  • Project Management Institute (PMI)
  • Certified Manager (CM) Program, Institute of Certified Professional Managers (ICPM), 2024
  • International Society of Six Sigma Professionals (ISSSP)

Certifications

  • Apple Certified Associate (ACA)
  • ServSafe
  • Certified Lean Leadership Professional
  • Financial Management Certificate for Non-Financial Managers
  • Salesforce
  • Certified Six Sigma Black Belt (CSSBB)
  • Global Supply Chain Management Certification
  • Certified ScrumMaster (CSM)
  • Agile Certified Practitioner (PMI-ACP)
  • Cisco Certified Internetwork Expert (CCIE)

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