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Skills

  • Performance management
  • Time management skills
  • Problem resolution
  • Heavy lifting
  • CRM Systems
  • Excellent communication
  • Cisco Switchboard knowledge
  • Upselling techniques
  • Product ordering
  • Budget Management

Work Experiences

  • Entered demographic and preference information about customers into the salon's computer database.
  • Effectively communicated with management about critical customer issues.
  • Am able to meet the demands of my clients.
  • Followed all of the necessary procedures for scheduling spa appointments on a regular basis.
  • Greet and welcome customers who come into the store.
  • I'm figuring out what kind of training my employees need.
  • Quickly and accurately entered client information into the databases.
  • Completed inventory and restocking assignments as needed.
  • Had a thorough understanding of all spa and resort products and services.
  • Product sales were entered into the spa's weekly income report.

Summaries

  • With a background in retail sales and customer service, Spa Manager.
  • In client relations and quality assurance, an expert in employee supervision and team training.
  • Organization, critical thinking, and time management skills are exceptional.
  • Framework Stylist with extensive experience in photoshoot planning, prop selection, and market trends.
  • Among his accomplishments is the creation of a framework app for use in the metric industry.
  • Ready to bring 13 years of experience and a challenging role to a new company.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Strengths in project management and stakeholder engagement backed up by Beauty and Spa training.
  • Costs were consistently reduced while profits were increased.
  • Dedicated to learning, growing, and succeeding in Beauty and Spa.

Accomplishments

  • Recommended
  • Researched
  • Documented and resolved process which led to initiative.
  • Monitored
  • Guided
  • Solved
  • Collaborated with team of 15 in the development of program.
  • Represented
  • Developed seasonal marketing strategies, resulting in a 79% increase in service bookings during key holiday periods.
  • Resolved

Affiliations

  • Completed additional wellness courses via IAWI (International Association of Wellness Industries), specializing in holistic treatments.
  • Attended spa-specific financial management workshops hosted by the Financial Management Institute, gaining insights on budgeting and reporting.
  • Society of Human Resource Management
  • Participated in the Sustainable Spa Association’s programs focused on green initiatives and eco-friendly spa operations.
  • Participated in customer service excellence training by the International Institute of Modern Butlers, elevating concierge and VIP experience techniques.
  • Affiliated with the National Association of Spa and Beauty Professionals (NABSP) to gain insights on regulatory changes and industry best practices.
  • Attended the Global Beauty & Wellness Exchange Conference in Portland as part of a professional development initiative in spa marketing strategies.
  • Achieved certification in Salon and Spa Management from Harbor & Co., specializing in staff scheduling optimization.
  • Completed Spa Management Certification through the Global Hospitality Academy in 2022 to enhance leadership and team management abilities.
  • American Marketing Association

Certifications

  • First Aid/CPR Certified
  • Certified Event Planner (CEP) - Event Planning Institute
  • Conflict Management & Mediation Certification - system
  • Advanced Skincare Techniques Certificate - Dermatology Professionals Inc.
  • Cisco Certified Internetwork Expert (CCIE)
  • Leadership and Management Certificate - system
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
  • Apple Certified Associate (ACA)
  • Health and Safety Certification (OSHA) - U.S. Occupational Safety and Health Administration
  • ServSafe

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