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Skills

  • Client-focused
  • Problem resolution
  • Excellent communication
  • Positive learning process
  • Operations management
  • Budgets
  • Budget Management
  • Cisco Switchboard knowledge
  • Business Development
  • Customer service-oriented

Work Experiences

  • Refilled professional spa products as needed.
  • Was in charge of the entire facility's upkeep and notified maintenance when service repairs were needed.
  • Was in charge of all front-desk duties, including the upkeep of client files and lab data.
  • Maintaining a high level of hygiene and cleanliness in the salon
  • All client reservations were relayed to the appropriate personnel.
  • Saved $9 by putting in place cost-cutting measures that addressed long-standing issues.
  • Took care of the locker room, washing dirty towels and putting away stray slippers.
  • Was in charge of transporting soiled linens to the laundry.
  • Kept a meticulous financial filing system.
  • I'm in charge of scheduling client appointments.

Summaries

  • Salon Coordinator with strong organizational, communication, and sales skills.
  • Within Beauty and Spa, senior Spa Manager and outstanding performer in vendor management and strategic planning.
  • Dedicated to learning, growing, and succeeding in Beauty and Spa.
  • Customer-focused Sales Representative with 5 years of experience solving problems for clients.
  • Ready to bring 13 years of experience and a challenging role to a new company.
  • Bringing 18 years of industry experience.
  • Recognized on a regular basis for outstanding performance and contributions to the Beauty and Spa industry's success.
  • Spa Manager was responsible for properly greeting each guest, responding to all inquiries promptly, and answering phone calls in a professional and friendly manner.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Method are well-understood.

Accomplishments

  • Initiated
  • Resolved
  • Developed a budget-tracking system and reduced monthly operational costs by $71,000, enhancing profitability and resource allocation.
  • Recorded
  • Guided
  • Advised
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Served as category product line expert.
  • Managed
  • Recommended

Affiliations

  • Jaycees
  • Collaborated with the Wellness Tourism Association, emphasizing the integration of holistic treatments in destination spas.
  • American Medical Informatics Association
  • American Marketing Association
  • International Association of Administrative Professionals
  • Participated in the Sustainable Spa Association’s programs focused on green initiatives and eco-friendly spa operations.
  • Society of Women Engineers
  • Completed Spa Management Certification through the Global Hospitality Academy in 2022 to enhance leadership and team management abilities.
  • National Association of Social Workers
  • Member of Mindbody University, utilizing their software for scheduling improvements and increasing customer retention.

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • Certified Professional Organizer (CPO) - National Association of Productivity and Organizing Professionals (NAPO)
  • Certified Public Accountant
  • Cisco Certified Internetwork Expert (CCIE)
  • Holistic Health Practitioner Certification - Natural Healers
  • Certified Business Management (CBM) - Management and Strategy Institute
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
  • Certified Wellness Practitioner (CWP) - National Wellness Institute
  • Certified Public Accountant (CPA)

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