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Skills

  • Understands foreign tax reporting
  • Customer conflict resolution
  • Background in quality assurance
  • Flexible team player
  • Experienced with VBA programming
  • Internal controls development
  • Multi-Task Management
  • Accounting systems assessment
  • Excellent managerial techniques
  • Scripted conversations

Work Experiences

  • Worked in a call center, where I handled outbound calls that were both manually and automatically dialed.
  • Optimized and managed research and development spending through collaboration with key business leaders.
  • Assisted department staff with clerical and administrative tasks.
  • Was in charge of processing payments and applying them to customer balances.
  • Compiled cash receipts, expenditures, and profit and loss financial reports.
  • Assisted with administrative tasks such as record keeping, correspondence, and material gathering.
  • Updated a comprehensive financial reporting package to reflect the growing complexity of the organization.
  • Collaborated with engineering, manufacturing, and corporate accounting to ensure that quality standards were met.
  • I'm in charge of the client's asset base, which includes bond funds and city funds.
  • Established procedures for the custody and control of assets, records, loan collateral, and securities to ensure safekeeping.

Summaries

  • Within Accounting and Finance, senior Debt Collector and outstanding performer in client relations and project management.
  • Japanese and German are both fluent.
  • Excellent interpersonal and conflict resolution skills.
  • Ready to provide Cedar Works with excellent results.
  • In the process industry, eager to take on high-volume operations.
  • In fast-paced environments, accurate payment processing and efficient completion of daily tasks are essential.
  • Clients of all backgrounds and financial levels are well-served by her.
  • Account holders can be contacted by phone, mail, or email.
  • In fast-paced, demanding environments, talented Debt Collector is highly effective at managing a high volume of collections calls.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Metric Assisted revenue department in compiling revenue data for purposes of determining organization's financial position for 2024.
  • Collaborated with customer success teams to implement post-recovery customer feedback strategies, reducing repeat delinquencies by 37%.
  • Tax Returns: Performed tax methods applicable to business revenues and like-kind exchanges. Prepared annual individual, corporate, trust, estate, gift and partnership tax returns.
  • Resolved product issue through consumer testing.
  • Increased sales 5% over 6 months.
  • Provided strategic insights to senior management that led to the successful revision of credit management policies, boosting annual collection rates by 52%.
  • Expense Control: initiative program
  • Resolved 81% of escalated disputes through negotiation before needing to involve legal counsel, decreasing legal costs by $8.
  • Increased debt recovery efficiency by automating notifications for overdue accounts, leading to a 85% improvement in early-stage collections.
  • Consistently surpassed monthly collection targets by an average of 72% through proactive communication and personalized repayment plans.

Affiliations

  • Association of Credit and Collection Professionals
  • Lions Club
  • American Society of Safety Professionals
  • American Medical Informatics Association
  • ACA International Scholar Designation
  • Credit Services Association (CSA)
  • National Association of Credit Management (NACM)
  • Association of Information Technology Professionals
  • Association for Supply Chain Management (APICS)
  • Consumer Data Industry Association (CDIA)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce
  • Certified Debt Recovery Specialist (CDRS)
  • Certified Business Analysis Professional (CBAP)
  • Debt Collection and Recovery Techniques Certification
  • Fair Debt Collection Practices Act (FDCPA) Certification
  • Collections and Bankruptcy Law Certification
  • Credit Management Certificate Program
  • Project Management Professional (PMP)
  • Commercial Collection Professional (CCP) Certification

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