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Skills

  • CPA certification
  • Project management
  • Expert in customer relations
  • Billing and collections best practices
  • Non-profit accounting
  • Process improvement
  • Flexible team player
  • Financial strategy management
  • Territory Sales Experience
  • Operations management

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Established procedures for the custody and control of assets, records, loan collateral, and securities to ensure safekeeping.
  • Looked for industry trends on social media and through online sources.
  • Assisted Debt Collectors in properly applying customer remittances while working with Debt Collector.
  • Created and maintained customer accounts, including interactions, payments, and personal data.
  • Proposed budgetary changes in order to boost the company's profits.
  • Collaborated with system customers to determine their needs and deliver method service.
  • Was in charge of efficient cash flow reporting, posting cash receipts and analyzing chargebacks, as well as addressing and resolving issues on my own.
  • Was in charge of all phases of certified audits for an 85-person CPA firm.
  • Discovered major cases of fraud, embezzlement, and outstanding debts.

Summaries

  • Trained to deal professionally with customer concerns while collecting payments on past-due accounts.
  • Certified accountant with five years of experience providing audit, tax, and other financial services for a CPA firm.
  • Account Assistant with a strong desire to improve team efficiency and streamline operations.
  • Credit control and monetary collections are two of my specialties.
  • Multi-talented Collections Manager who excels at combining various financial skills to tackle difficult tasks and achieve outstanding results.
  • Certified Public Accountant with extensive experience in general accounting's full life cycle.
  • Internal Audit Manager with in-depth knowledge of business processes, risk and control frameworks, and auditing standards.
  • Collections Specialist with a knack for persuading customers and collecting payments.
  • Clients of all backgrounds and financial levels are well-served by her.
  • Debt Collector with 16 years of successful data analysis and workflow optimization experience.

Accomplishments

  • Restructured debt settlement terms for 50% of struggling accounts, reducing outstanding balances by $10 while preserving customer relationships.
  • Increased debt recovery efficiency by automating notifications for overdue accounts, leading to a 85% improvement in early-stage collections.
  • Collaborated with team of 4 in the development of process.
  • Auditing Procedures: Knowledge of planning techniques, test and sampling methods involved in conducting audits.
  • Cut aged accounts receivable balances by 43% in two years through improved collection strategies focused on top-tier delinquencies.
  • Trained and mentored 6 new hires, resulting in a 75% increase in department efficiency and successful debt recovery.
  • Established a systematic approach for handling escalated cases, reducing time to legal resolution by 3 weeks.
  • Recouped $5 from delinquent client.
  • Achieved Outstanding Service Award for delivering the highest recovery rate of 21% in 2018, outperforming peers in the region.
  • Partnered with external agencies to recover $10, reducing the overall aged debt portfolio by 53%.

Affiliations

  • Certified Receivables Compliance Professional Program (CRCP) through RMAI
  • National Federation of Paralegal Associations (NFPA)
  • Society of Corporate Compliance and Ethics (SCCE)
  • Debt Recovery Certification from the National Creditors Bar Association
  • Association for Computing Machinery
  • International Association of Legal Professionals
  • Data Privacy and Security Certification under compliance laws
  • Society of Women Engineers
  • Nonprofit membership in Financial Counseling Associations
  • International Association of Administrative Professionals

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • FDCPA
  • Certified Public Accountant
  • Certified Credit and Risk Analyst (CCRA)
  • Cisco Certified Network Associate (CCNA)
  • Certified Protection Officer (CPO)
  • FDCPA Compliance Training Ironclad Systems 2019
  • CRM Certification – category
  • CompTIA Security+
  • Credit Business Associate (CBA)

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