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Skills

  • Complaint resolution
  • Cash handling and management
  • Call center transactions
  • Jira software
  • Medicare and Medicaid eligibility
  • POS systems expert
  • Credit card processing
  • Lifting and sorting
  • Planning and Organization
  • Active Data Online

Work Experiences

  • Achieved a personal record of 15 carts retrieved in one shift, demonstrating exceptional performance and commitment.
  • Achieved 'Employee of the Month' recognition.
  • Organized pallets of boxes for easy transport between the customer's location and the storage facility.
  • Separated glass, aluminum, and plastic by emptying recycle machine containers into appropriate bins.
  • Collected an average of 14 carts per hour.
  • Adjusted pickup schedules.
  • Collaborated with the store's safety team to ensure cart retrieval operations adhered to OSHA standards, resulting in 12% fewer workplace incidents.
  • Decreased learning time by 3 days.
  • Made pallets of boxes to make transportation easier.
  • Achieved 'Employee of the Month' recognition for maintaining the organization and safety of cart storage for 2015.

Summaries

  • Pursuing a new position dedicated to inventory management that is both efficient and accurate.
  • Weekly ads, advertised specials, and other store promotions are all well-known.
  • Dedicated to completing tasks and job responsibilities in a timely and unobtrusive manner.
  • Working a variety of shifts, including weekends and holidays, as well as working outside in inclement weather, is second nature to me.
  • Professional in retail sales with experience in product placement and merchandising.
  • Expert at tying down items to prevent them from shifting, falling, or breaking while on the move.
  • Dedicated to maintaining accurate records and managing shipments; able to quickly resolve issues with minimal supervision.
  • In a fast-paced environment, highly organized and efficient, communicating effectively with clients and stakeholders at all levels of the organization.
  • Customer service representative with experience retrieving carts from storage and returning them to the store for customer convenience.
  • Fluent in French. Personable and professional communicator.

Accomplishments

  • Commended by store management for assisting with traffic management during peak times, leading to a 66% increase in parking lot safety and cart accessibility.
  • Named 'Employee of the Month' for maintaining exceptional cart organization and safely clearing high-traffic areas in 2022 at Atlanta.
  • Customer Follow-up: Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Improved overall cart maintenance by utilizing data tracking of frequently damaged carts, reducing the need for replacements and saving company assets by 29%.
  • Trained new team members on optimized cart collection procedures, resulting in a seamless onboarding process and enhanced overall team performance.
  • Led a team of 13 cart attendants, improving operational workflow and ensuring that all safety procedures were adhered to.
  • Standard 10 WPM data entry rate, with 4% accuracy.
  • Consistently maintained clear parking lanes by efficiently organizing and clearing loose carts, reducing incidents of vehicle accidents by 19% during peak hours.
  • Took the lead in redesigning cart management training materials, helping new recruits better understand company policies, and promoted a 37% improvement in onboarding efficiency.
  • Resolved product issue through consumer testing.

Affiliations

  • Local Chamber of Commerce – Active participant in retail community safety initiatives and cleanliness programs.
  • Certified Facility Safety Manager (CFSM) – Working toward certification in facility safety best practices, focusing on customer and workflow safety.
  • National Safety Council (NSC) – Regular attendee of safety workshops, specifically on reducing site hazards and improving parking lot safety.
  • Society of Women Engineers
  • American Cleaning Institute (ACI) – Regular attendee of industry discussions on effective sanitation practices in high-traffic public areas.
  • Occupational Safety and Health Association (OSHA) Certification – Ongoing training in foundational safety guidelines for public-facing environments.
  • Customer Service Institute of America (CSIA) – Membership to enhance ability to meet and exceed customer service expectations and protocols.
  • Association for Supply Chain Management (APICS)
  • Rotary International
  • Inclement Weather Management Assoc. (IWMA) – Participation in best practice development regarding severe weather response strategies.

Certifications

  • Certified Protection Officer (CPO)
  • Certified Public Accountant (CPA)
  • Certified in Inventory Management by Beacon Labs
  • Certification in Hazardous Material Handling by Northwind
  • Basic Risk Assessment Certification by standard
  • SHRM Certified Professional (SHRM-CP)
  • Basic First Aid and CPR Certification by Brightline
  • CompTIA Security+
  • Certification in Workplace Ergonomics by procedure 2019
  • Certification in Defensive Driving Techniques for Cart Attendants by initiative

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