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Skills

  • Key holder experience
  • Strong interpersonal skills
  • Fluent in Japanese
  • Patient care and physical therapy
  • Shipping and receiving
  • POS systems expert
  • Forklift operations
  • Quikart proficiency
  • MS Office Suite
  • Shipping procedures understanding

Work Experiences

  • Was in charge of cleaning and maintaining the recycling machine area.
  • Assisted in the setup of barriers and traffic control.
  • Achieved a reduction of 53%.
  • Coordinated with management.
  • Collected and maintained an average of 5 carts per hour during peak seasons, exceeding performance goals.
  • Contributed to 18% operational improvements.
  • Organized pallets of boxes for easy transport between the customer's location and the storage facility.
  • Kept an eye on the restrooms and aisles to ensure they were free of hazards and that customers were safe.
  • Boosted customer satisfaction by 63%.
  • Achieved a personal record of 3 carts retrieved in one shift.

Summaries

  • Commended for remaining aware of the surroundings and preventing damage to all loads.
  • 2 years of experience in progressive roles of accountability and leadership as a talented Customer Service professional.
  • Dedicated to maintaining accurate records and managing shipments; able to quickly resolve issues with minimal supervision.
  • When attaching and reviewing goods documentation, be meticulous.
  • To move, store, and package Customer Service materials efficiently, follow written or verbal directions.
  • Exceptional at working quickly and assisting retail stores in running smoothly.
  • Individual with excellent organizational, vendor management, and risk assessment abilities.
  • Successful Assistant Store Manager with 7 years of retail management experience.
  • Proficient in the use of a cart mover and a manual pallet jack.
  • Cart Pusher is an outgoing individual who excels at customer satisfaction and retention.

Accomplishments

  • Developed and introduced safety protocols for managing high volumes of carts during holidays, reducing accidents and streamlining workflow.
  • Proactively repaired minor cart damage on-site, minimizing the need for costly replacements and cutting downtime by 42%.
  • Telephone Service: Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Achieved status as one of 6 top sales performers in the region comprised of 16 stores.
  • Assisted customers during high-demand times, improving customer satisfaction scores for proactively offering help during checkout or while finding carts.
  • Led a team of 13 cart attendants, improving operational workflow and ensuring that all safety procedures were adhered to.
  • Monetary Transactions: Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Earned recognition for reducing cart-related injuries by 74% by consistently identifying and addressing potential safety hazards in the parking area.
  • Collaborated with cross-functional teams to maintain safe and clutter-free parking areas, contributing to a 36% increase in parking lot safety and customer satisfaction.
  • Customer Follow-up: Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Affiliations

  • National Association of Social Workers
  • Retail Facilities Maintenance Association (RFMA) – Membership to align parking lot and cart facilities management with up-to-date industry standards.
  • National Association for Safety Professionals (NASP) – Professional development in safety standards for retail employees and outdoor facilities.
  • Institute of Customer Service (ICS) – Engaged in professional development regarding customer interaction and satisfaction improvement strategies.
  • Toastmasters
  • Project Management Institute
  • American Customer Service Association (ACSA) – Participation in programs aimed at building better customer support models.
  • Association for Computing Machinery
  • Inclement Weather Management Assoc. (IWMA) – Participation in best practice development regarding severe weather response strategies.
  • American Cleaning Institute (ACI) – Regular attendee of industry discussions on effective sanitation practices in high-traffic public areas.

Certifications

  • Certified Safety Compliance Inspector by process
  • Retail Store Operations Certification by standard
  • Basic Fire Safety Certification by initiative 2023
  • Basic First Aid and CPR Certification by Brightline
  • ServSafe
  • Certified Protection Officer (CPO)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant
  • Certified Loss Prevention Specialist (CLPS) by metric 2022
  • Apple Certified Associate (ACA)

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