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Skills

  • Compliance with state and federal debt recovery regulations
  • Supervision
  • Relationship development
  • Cost reduction through process improvements
  • Team management
  • Regulatory compliance
  • Process improvement
  • Quickbooks mastery
  • Customer service
  • Financial settlements negotiation and resolution

Work Experiences

  • Aided management in the implementation of new accounting software.
  • Achieved a 69% increase in recovery yield.
  • Collaborated with in-house legal counsel.
  • Championed an empathetic recovery approach, which improved long-term repayment rates and reduced client disputes by 52%.
  • Achieved a 42% increase in recovery yield by revamping follow-up protocols and introducing multi-channel strategies.
  • Was in charge of invoicing and payment processing.
  • Answered 15 calls per one year to help customers with their questions and concerns.
  • Automated recovery tracking workflows.
  • Accepted payments for method services and talked to customers about their remaining balances so that they could close their accounts.
  • Adjusted recovery procedures.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Over 5 years of Billing Clerk experience, demonstrated proficiency in HubSpot.
  • Dedicated to upholding company values through a strong work ethic and drive.
  • Accomplished in maintaining high compliance rates while refining internal debt collection procedures, ensuring alignment with state and federal regulatory requirements.
  • Collaborated with IT and Legal teams.
  • Contributed to a 22% improvement in recovery outcomes.
  • Committed to fostering a motivated team environment.
  • Clear understanding of process improvement and risk assessment as well as process improvement training.
  • Achieved compliance across legal and financial operations.
  • Achieved results over several months through targeted interventions.

Accomplishments

  • Drove a 52% improvement in collections efficiency by implementing best practices from cross-industry benchmarking studies and technologies.
  • Streamlined recovery processes by collaborating with IT to automate collections tracking system, reducing manual efforts by 24%.
  • Led a team of 9 Recovery Specialists to meet an annual recovery goal of $14, achieving 19% above the target.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced time to settlement from 6 months to metric, improving customer satisfaction and reducing outstanding balances on high-priority accounts.
  • Ensured compliance across 7 portfolios with metric guidelines, mitigating risk of legal actions and audits.
  • Increased cash flow by $17 through the introduction of targeted recovery tactics and improved engagement strategies.
  • Piloted an advanced recovery mechanism in metric that resulted in a $7 increase in cash flow within the first 8 months.
  • Implemented a new collections escalation process, reducing overall delinquency by 46% in one year.
  • Reengineered recovery workflows within 6 months, cutting operational inefficiencies and increasing the recovery rate by 73%.

Affiliations

  • Debt Buyers Association (DBA) International
  • Society of Women Engineers
  • Association of Certified Anti-Money Laundering Specialists (ACAMS)
  • Toastmasters
  • National Federation of Paralegal Associations (NFPA)
  • International Association of Financial Crimes Investigators (IAFCI)
  • Institute of Certified Professional Managers (ICPM)
  • Recovery Agents Association (RAA)
  • National Association of Social Workers
  • Professional Risk Managers' International Association (PRMIA)

Certifications

  • FCRA Certified Specialist (Fair Credit Reporting Act) – Consumer Data Industry Association
  • Advanced Credit Risk and Collections Management Certificate – Meridian
  • Certified Risk Management Professional (CRMP) - Risk Management Society
  • Certified Business Analysis Professional (CBAP)
  • Certified Bankruptcy Specialist (CBS) – American Board of Certification
  • Certified Recovery Specialist (CRS) – ACA International
  • Certified Public Accountant (CPA)
  • Certified Legal Debt Collection Professional (CLDCP) – Summit Group
  • Salesforce
  • Certified Fraud Examiner (CFE) – Association of Certified Fraud Examiners (ACFE)

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