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Skills

  • Communications
  • Client relationship management
  • Regulatory compliance
  • Talent acquisition
  • Client Satisfaction Improvement
  • Onboarding program development
  • Performance monitoring
  • Project organization
  • Budgeting and resource allocation
  • Team management

Work Experiences

  • Used metrics in order to evaluate performance and policies.
  • Assessed practice protocols based on industry trends.
  • Achieved a 76% improvement in team efficiency.
  • Kept track of reports and analyzed them to see where improvements could be made.
  • Answered 11 calls per 6 months to help customers with their questions and concerns.
  • Assessed and adjusted practice protocols based on industry trends, ensuring compliance and attaining PMP for Harbor & Co..
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Created and maintained KPI dashboards.
  • Collaborated with leadership to implement key changes.
  • Achieved a 73% conflict resolution success rate.

Summaries

  • Cut monthly costs by $2.
  • Achieved improvements within three years.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Achieved $13 in savings.
  • Achieved a 20% improvement in profitability.
  • Accomplished in reducing patient wait times.
  • Collaborative leader with a talent for developing and managing onboarding programs, resulting in improved training efficiency and 69% increased retention among new hires.
  • Analytical Practice Specialist skilled in aligning workflows with strategic objectives.
  • Achieved 16% increased employee satisfaction.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Managed a team of 13 healthcare professionals, enhancing operational efficiency and achieving Outstanding Service Award for excellence in performance.
  • Managed resolution of high-stakes patient escalations, reducing complaint escalations by 59% within two years.
  • Developed training programs for cross-departmental collaboration, increasing operational performance by 15% and meeting all quarterly KPIs.
  • Overhauled practice KPIs, custom-built a reporting dashboard that improved decision times by 85% and operational efficiency by 33%.
  • Increased patient enrollments in HubSpot by 23% through targeted outreach and refined onboarding processes.
  • Collaborated with team of 8 in the development of process.
  • Implemented conflict resolution strategies that resolved 17 intra-departmental disputes, fostering a more collaborative work environment.
  • Collaborated with metric to introduce new diagnostic equipment, boosting consultation revenue by $5 within 2019.
  • Developed and standardized practice procedures that ensured compliance with CPA, significantly reducing audit risks.
  • Exceeded monthly revenue goals by 19% through implementation of new services and enhanced billing procedures.

Affiliations

  • American Organization for Nursing Leadership (AONL) – Cross-functional leadership learning with interdisciplinary teams
  • International Association of Administrative Professionals
  • Health Management Academy (HMA) – Focus on performance review and KPI optimization
  • Lions Club
  • National Council of Administrative Managers (NCAM) – Leader participation for optimizing occupational workflows
  • Society of Human Resource Management
  • National Human Resource Association in Healthcare (NHRA-HC) – Aimed at talent retention and succession planning in healthcare settings
  • Institute for Healthcare Improvement (IHI) – Contributor/Participant in initiatives to improve patient care outcomes
  • Project Management Institute (PMI) – Certified in healthcare project management strategies
  • American College of Medical Practice Executives (ACMPE) – Expertise in developing succession planning frameworks for practices

Certifications

  • Certified Professional in Healthcare Risk Management (CPHRM) - method
  • Certified Clinical Project Manager (CCPM) - Association of Clinical Research Professionals
  • Microsoft Certified Systems Engineer (MCSE)
  • Patient Safety Certification - Institute for Healthcare Improvement (IHI)
  • Certified Professional in Management (CPM) - American Management Association
  • Certified Managed Care Professional (CMCP) - American Association of Managed Care Nurses
  • Certified Healthcare Financial Professional (CHFP) – method
  • Certified Physician Practice Manager (CPPM) - AAPC
  • Certified Specialist in Managed Care (CSMC) - Healthcare Financial Management Association
  • CompTIA Network+

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