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Skills

  • Care Protocol Development
  • Claims processing efficiency
  • Profit improvements
  • HIPAA compliance monitoring
  • Seasoned in medical clinical procedures
  • Time management
  • Training program development
  • Project oversight
  • Data-driven decision making
  • Relationship building and retention

Work Experiences

  • Built community outreach programs.
  • Created post-discharge support programs that reduced patient relapse rates by 35% within 8 days of home care start.
  • Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.
  • Achieved Innovation Award recognition in 2020.
  • Achieved a 43% productivity gain in caregiver efficiency.
  • Achieved reduction over 2024.
  • Collaborated with insurance payers.
  • Achieved growth within 2024 of the initiative.
  • Coordinated multidisciplinary care teams to offer holistic services, resulting in a 16% improvement in health outcomes for chronic care patients.
  • Achieved results over 2021 period.

Summaries

  • Accomplished in staff recruitment and retention.
  • Achieved a 24% improvement in caregiver efficiency.
  • Develop and lead an office staff that is productive and efficient.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accomplished in staff recruitment and retention, hiring 6 key employees and improving team functionality to reduce turnover by 54%.
  • Dedicated Pharmacy Manager with experience with regulatory requirements and a passion for assisting people from all walks of life.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.
  • Achieved a 55% performance boost in care delivery times.
  • Accomplished this within 14 months.

Accomplishments

  • Collaborated with IT to strengthen data encryption protocols, achieving a 62% reduction in HIPAA breaches across all locations.
  • Designed and implemented customized care plans for chronically ill patients, boosting overall family satisfaction rates to 72%.
  • Implemented a mobile documentation system that cut down staff charting time by 52%, improving productivity and accuracy.
  • Aligned organizational hiring practices with diversity and inclusion standards, increasing staff diversity by 52%.
  • Built and maintained payer relationships, resulting in improved reimbursement rates and cost savings of $18.
  • Successfully reduced claim rejection rates by 33% after overhauling billing workflows and improving payer communication.
  • Collaborated with team of 18 in the development of procedure.
  • Implemented EMR system upgrades that reduced documentation errors by 74% and enhanced accuracy of patient data.
  • Fostered partnerships with 2 regional hospitals, enabling a 78% growth in referral network within 6 months.
  • Secured compliance with OSHA and other health regulatory bodies, achieving no violations in 13 consecutive inspections.

Affiliations

  • American Medical Informatics Association
  • Lions Club
  • Active participant in the Association for Professional Caregivers (APC) seminars
  • Society of Women Engineers
  • Member of Sigma Theta Tau International Honor Society of Nursing
  • International Council of Nurses
  • Affiliated with the American Association of Managed Care Nurses (AAMCN)
  • Attendee at the National Conferenece on Home Health Quality (Year)
  • Rotary International
  • Member of the Healthcare Financial Management Association (HFMA)

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Home Health Administrator (CHHA) by Harbor & Co.
  • Certified Healthcare Technology Specialist (CHTS) by AHIMA
  • SHRM Certified Professional (SHRM-CP)
  • Home Care Coding Specialist - Diagnosis (HCS-D) by BCHHC
  • Certified Executive for Homecare & Hospice (CEHCH) by Home Care Association of America (HCAOA)
  • Certified Electronic Health Records Specialist (CEHRS) by system
  • Certified Compliance & Ethics Professional (CCEP) by Society of Corporate Compliance and Ethics (SCCE)
  • Certified Professional in Healthcare Quality (CPHQ) by NAHQ
  • Lean Six Sigma Green Belt Certification in Healthcare by Brightline

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