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Skills

  • Occupancy strategies
  • Accreditation coordination
  • Staff management
  • Hiring and recruitment
  • Drug inventory management
  • Multidisciplinary team collaboration
  • Incident reporting and escalation management
  • Job posting and recruitment using ATS software
  • Patient education and counseling
  • Immunizations

Work Experiences

  • Analyzed staffing patterns for optimization, reducing employee burnout and increasing patient satisfaction ratings by 71% in 2017.
  • Audited timecards to decrease payroll discrepancies.
  • Achieved 66% adherence.
  • Aligned clinical staffing levels with patient care goals.
  • Provided information on various immunizations to patients and patrons, including flu, DTaP, and HPV vaccines.
  • Achieved compliance improvement in 2017.
  • Increased patient satisfaction by 14% within 18 months.
  • Collaborated on the rollout of a new employee recognition program, increasing morale and lowering turnover by 63% within two years.
  • Achieved Outstanding Service Award for excellence in staffing coordination by improving shift coverage and consistently meeting patient care needs.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.

Summaries

  • Coordinate patient admission and discharge.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Accomplished Clinical Staff Coordinator specializing in talent acquisition and training for more than 7 clinical staff members annually. Skilled in reducing vacancy rates and achieving Innovation Award recognition for staffing excellence.
  • Exceptional communicator and proven problem solver.
  • Adept at managing scheduling systems.
  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.
  • Accomplished Clinical Staff Coordinator.
  • Strong organizational skills, as well as a thorough knowledge of data collection and performance metrics.
  • Achieved over 9% variance reductions.
  • Develop and lead an office staff that is productive and efficient.

Accomplishments

  • Formulated a comprehensive training plan for over 9 staff members, enhancing compliance with healthcare accreditation standards such as CPA.
  • Implemented a multi-tiered performance review system for clinical staff, leading to a 70% improvement in employee retention over three years months.
  • Achieved 39% improvement in staffing satisfaction ratings by implementing comprehensive feedback and recognition programs.
  • Optimized clinical staffing schedules, increasing patient satisfaction scores by 79% in 2016 due to more readily available frontline staff.
  • Contributed to a 24/7 clinical staffing plan, reducing emergency shift fill time by 5 hours and improving shift handoff efficiency.
  • Created detailed reporting on overtime and scheduling inefficiencies, which led to a budget reduction of 84% in excess payroll expenses.
  • Collaborated across departments to ensure critical shift coverage needs were addressed, resulting in 68% improvement in patient satisfaction scores.
  • Optimized resource availability, aligning shared clinical staff priorities with patient demand, improving department effectiveness by 71%.
  • Coordinated multidisciplinary team meetings to re-evaluate scheduling processes, reducing employee burnout figures by 71% in 2015.
  • Tracked key hiring metrics including turnover rates, which decreased by 61% following the introduction of an improved retention strategy.

Affiliations

  • Healthcare Financial Management Association (HFMA)
  • American Society of Health-System Pharmacists (ASHP)
  • International Council of Nurses
  • Staffing Industry Analyst Certification for Healthcare (SIA)
  • American College of Healthcare Executives (ACHE)
  • International Association of Administrative Professionals
  • Continuous Learning Programs with the American Association of Critical-Care Nurses (AACN)
  • American Society of Safety Professionals
  • Jaycees
  • American Marketing Association

Certifications

  • Health Unit Coordinator Certification (HUCC) 2017 - Vantage
  • Google Certified Professional Cloud Architect
  • ServSafe
  • Certified Professional in Patient Safety (CPPS)
  • Certified Health Unit Coordinator (CHUC) - Northwind
  • Certified Public Accountant
  • Certified Public Accountant (CPA)
  • CompTIA A+ Technician
  • Workforce Management Certification - Beacon Labs
  • Infection Prevention and Control Certification (CIC) - Vantage

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