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Skills

  • Loan closing process management
  • Supervision
  • Escalation management
  • Delinquency rate mitigation strategies
  • Customer service
  • Problem resolution
  • Moody's KMV CreditEdge
  • Cross-functional team communication
  • Operational improvement
  • Budgets

Work Experiences

  • Transported SAP to several months customer locations.
  • Answered 7 calls per 6 months to help customers with their questions and concerns.
  • Developed new loan prospects by making weekly cold calls to 15 people.
  • Achieved timely closings on 4+ loans.
  • Collaborated with title officers and legal teams to resolve complex clearance issues, successfully closing a challenging $17 transaction.
  • Assisted in reducing delinquency rates by 47% through close coordination with borrowers post-closing.
  • Achieved results within 3 months.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a reduction of 75% in delinquency rates.
  • Aided in closing over $17 in home lending transactions.

Summaries

  • Home Lending Close Specialist has 11 years of experience in consumer lending, loan administration, default management, and customer service.
  • Dedicated to learning, growing, and succeeding in Banking and Financial Services.
  • Accomplished Home Lending Close Specialist with a proven history of closing 10+ home loans monthly, utilizing strong attention to detail and process improvements.
  • Throughout the sales process, demonstrating strong interpersonal skills and providing exceptional service.
  • Collaborated with third parties.
  • Strengths in cross-functional collaboration and stakeholder engagement backed up by Banking and Financial Services training.
  • Achieved a 45% reduction in escalated post-closing complaints.
  • Achieved revenue growth of 16%.
  • Home Lending Close Specialist with extensive experience in banking regulations and procedures.
  • Aided in closing over $3 worth of home lending transactions.

Accomplishments

  • Developed and successfully implemented process improvements, reducing loan closing timelines by an average of 30%.
  • Coordinated the closing of over 14 home loans, ensuring all documentation was error-free and fully compliant with state and federal regulations.
  • Maintained high communication standards with legal teams, ensuring all loan agreements complied with current lending laws.
  • Reduced delinquency rates by 81% through effective post-closing follow-up procedures and customer communication.
  • Resolved product issue through consumer testing.
  • Assisted underwriting team to ensure loan approvals were compliant with system, ensuring no compliance failures.
  • Coached and mentored junior closing specialists, helping reduce team error rate by 62%.
  • Successfully coordinated the closing of over 16 loans in a high-pressure environment, all delivered within deadlines.
  • Worked directly with real estate agents and title companies to facilitate efficient closings, maintaining an error-free rate of 65%.
  • Customized checklists for loan types ServiceNow that resulted in fewer discrepancies and faster processing times.

Affiliations

  • Freemason
  • National Association of Professional Mortgage Women (NAPMW)
  • Conference on Consumer Finance Law (CCFL)
  • Certified Closing Professional (CCP) - National Association of Mortgage Brokers
  • American Association of Private Lenders (AAPL)
  • International Association of Credit Portfolio Managers (IACPM)
  • Certified Financial Crime Specialist (CFCS) – Association of Certified Financial Crime Specialists
  • Real Estate Services Providers Council (RESPRO)
  • American Marketing Association
  • Institute of Real Estate Management (IREM)

Certifications

  • CompTIA A+ Technician
  • Risk Management Assurance Certification – initiative
  • Certified Foreclosure Prevention Specialist – metric
  • Apple Certified Associate (ACA)
  • First Aid/CPR Certified
  • Certified Mortgage Banker (CMB) - initiative
  • ServSafe
  • TRID Compliance Certification – framework
  • Loan Closing Certificate – standard
  • Residential Loan Closing Certification – method

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