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Skills

  • Powerful negotiator
  • Materials preparation
  • User interface understanding
  • Food preparation
  • Adaptability in dynamic environments
  • Inspection reviews
  • Time management and prioritization
  • Client assessment and analysis
  • Data entry
  • Client feedback collection and analysis

Work Experiences

  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Achieved 14 consecutive months of flawless client service.
  • Entered data into the SAP system, including payments, account information, and call logs.
  • Assisted in onboarding new clients.
  • Addressed communication bottlenecks.
  • Collaborated closely with the product team to ensure client feedback directly influenced the design and improvement of Microsoft Excel.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Acted as the primary point of contact for VIP clients.
  • Collaborated with the product team.

Summaries

  • Client Services Assistant who is well-versed in managing program routes and ensuring positive customer experiences at each location.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Trained in document review, working with internal and external parties, and independently resolving routine and challenging concerns.
  • Motivated to keep customers happy and contribute to the company's success.
  • Working with stressed, confused, and upset people who need benefits information and supportive guidance to navigate category systems is one of my specialties.
  • Motivated Client Services Assistant with experience managing large-scale projects, including budgeting and administration.
  • Dedicated to meeting and exceeding program objectives through effective communication and framework abilities.
  • Dependable, self-motivated, and looking to apply my experience to a program role.
  • Dedicated and detail-oriented Client Services Assistant with multitasking, follow-through, and problem-solving experience gained during 11 years in customer service and support.
  • Customer Service Representative with experience working in a variety of system and customer service environments.

Accomplishments

  • Solved
  • Trained
  • Collaborated with the sales department to implement upsell strategies, successfully generating 16 in new revenue within 14 months.
  • Increased
  • Marketing: Implemented marketing strategies which resulted in procedure growth of customer base.
  • Increased sales 9% over two years.
  • Integrated
  • Managed
  • Delivered exceptional customer service that resulted in 13 client referrals leading to additional business partnerships.
  • Advised

Affiliations

  • Member, National Customer Service Association (2019 to Present)
  • Member, Administrative Management Society (2020 to Present)
  • Taskforce Member, Client Satisfaction Improvement Team (Cedar Works) (2023)
  • Member, Business Process Management Authority (2018)
  • Active Member, Administrative Leadership Online Conference (2022)
  • Member, Call Center Network Group (metric)
  • Active Participant, Conflict Resolution Network (Registered in 2015)
  • Certified Client Services Professional, procedure (2015)
  • Project Management Certificate Holder, Vantage (process)
  • Member, Administrative Assistants of Chicago (2024 to Present)

Certifications

  • Client Services Management Certification - standard
  • Certified Call Center Professional (CCCP) - Summit Group
  • ITIL Foundation Certification in IT Service Management – AXELOS
  • Certified Associate in Project Management (CAPM) - Project Management Institute (PMI)
  • Google Workspace Support Certification - Google
  • Professional Certification in Client Service Excellence - framework
  • Ceritficate in Service Desk Fundamentals - Ironclad Systems
  • Certificate in Email and Digital Customer Communication - Northwind
  • Certified Human-Computer Interaction Professional - Northwind
  • Certificate in VIP Client Relationship Management - Beacon Labs

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