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Skills

  • Cost-reduction initiatives
  • Multilingual communication proficiency
  • Relationship development
  • Customer service
  • Financial oversight and budget optimization
  • Regulatory compliance
  • International travel risk management
  • Emergency medical logistics
  • Organization
  • Legal and regulatory compliance in 13 countries

Work Experiences

  • Increased the effectiveness of department personnel by conferring with International Assistance Coordinators to rebalance classes, increase resource utilization, and integrate new technology.
  • Collaborated with healthcare providers worldwide.
  • Contributed to updating comprehensive travel safety guidelines used company-wide, bolstering client confidence and retention by 47%.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Adopted as a best practice across Raleigh offices.
  • Had an excellent attendance record and was always on time for work.
  • Assisted with post-disaster recovery efforts.
  • Helped students improve their educational strategies by providing clear guidance on course selection, progression, and career options.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Acted as the liaison between international health organizations and internal teams, facilitating 75% faster responses to high-priority medical requests.

Summaries

  • Automated critical workflows.
  • Collaborated with healthcare providers.
  • Collaborated with international insurers and governments.
  • Strengths in strategic planning and budget management backed up by Sports training.
  • Collaborated closely with global stakeholders.
  • Advised on policy changes.
  • Collaborated with medical providers.
  • Built key relationships with global stakeholders.
  • Contributed to faster, more efficient responses.
  • Recognized on a regular basis for outstanding performance and contributions to the Sports industry's success.

Accomplishments

  • Implemented a new critical incident notification system, improving communication within 29% during time-sensitive situations.
  • Advised leadership on international crisis management strategies, directly impacting preemptive guideline adjustments for Seattle.
  • Collaborated with team of 17 in the development of method.
  • Led the restructuring of emergency medical assistance protocols, reducing average response times by 61% during crisis situations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Standardized data-sharing processes for emergency medical cases, reducing the rate of incomplete information reports by 21%.
  • Streamlined international travel and emergency logistics operations by automating document management, saving 33% in processing time.
  • Implemented a CRM optimization initiative that allowed for 55% quicker information retrieval in case management.
  • Documented and resolved program which led to system.
  • Coordinated international evacuation of critically ill clients, reducing response times by 80% and improving overall client satisfaction.

Affiliations

  • Toastmasters
  • International Federation of Red Cross and Red Crescent Societies (IFRC)
  • Member, Professional Risk Managers' International Association (PRMIA)
  • Jaycees
  • American Society of Safety Professionals
  • Society of Human Resource Management
  • International Association of Administrative Professionals
  • Lions Club
  • Council of International Programs USA (CIPUSA)
  • Affiliated with the Overseas Security Advisory Council (OSAC) for risk management enhancement

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Risk Management Professional (CRMP) - 2018
  • Certified International Legal Compliance Analyst (CILCA) - Meridian
  • CompTIA Network+
  • Certified in Emergency Logistics Management (CELM) - Harbor & Co.
  • Certified Medical Evacuation Specialist (CMES) - Brightline
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified International Travel Risk Specialist (CITRS) - Meridian
  • Certified Business Continuity Professional (CBCP) - 2016
  • Certified Remote Area Medical Assistant Training (CRAMAT) - Lakeside Partners

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