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Skills

  • High-energy attitude
  • Client issue prioritization and resolution
  • Clerical support
  • Customer relations
  • Schedule mastery
  • Shipping and receiving understanding
  • Materials transport
  • Supply Chain Management
  • Route management
  • Inbound and outbound calling

Work Experiences

  • Collaborated with managers to create service improvement plans.
  • Conducted customer interviews for program issues and provided feedback to the management team.
  • Worked as a liaison between customers and retail buyers to expedite orders and meet customer demands.
  • Recommended, selected, and assisted in the location of merchandise based on the needs and desires of the customers.
  • Took 10+ inbound calls per day and directed them to the appropriate people or departments.
  • Kept track of requests, problems, and solutions by documenting conversations with customers.
  • Was in charge of the store's opening duties, which included counting cash drawers and inspecting all equipment for proper operation.
  • Lead on-site and off-site customer support teams across multiple time zones.
  • Consistently outperformed my daily credit card application goals.
  • Provided senior management with detailed monthly departmental reports and updates.

Summaries

  • Working effectively and productively with a variety of customers and individual needs as a strong presenter, communicator, and problem solver.
  • Dedicated to identifying and implementing effective solutions that enhance customer relationships.
  • Well-versed in Power BI solutions and a strong communicator.
  • International Service Agent is an energetic and dependable International Service Agent who has been well-trained and excels in high-end merchandise environments.
  • Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
  • Motivated to keep customers happy and contribute to the company's success.
  • Expertise in insurance products, service, and customer needs has been demonstrated.
  • Customer satisfaction has been proven to rise in the past.
  • Customer Service Representative with extensive experience in the process industry who is friendly and dedicated.
  • ServiceNow expert who excels at meeting and exceeding sales targets.

Accomplishments

  • Trained staff on international shipping requirements for the West Coast, leading to a significant reduction in compliance-related shipping fines.
  • Played key role in resolving high-impact client concerns by decreasing response times for international service requests through improved workflows.
  • Identified key performance issues in international shipping lanes, reducing transportation costs by $11 annually through route optimization.
  • Proactively prevented delays by collaborating with customs and regulatory bodies in Austin, minimizing missed delivery windows for time-sensitive cargo.
  • Led a project to optimize customer service workflows for international clients, improving satisfaction ratings by 40%.
  • Managed end-to-end logistics for high-value international shipments, ensuring 100% on-time delivery over 4 consecutive quarters.
  • Worked closely with QuickBooks specialists to automate tracking processes, resulting in a 44% increase in real-time data accuracy for shipments.
  • Facilitated a cross-department task force to solve supply chain issues, improving vendor reliability by 51%.
  • Trained team of 11 in culturally adaptive service protocols, leading to a 38% increase in positive client feedback in international markets.
  • Championed the adoption of new performance-measuring tools, improving response time to international client concerns by 33%.

Affiliations

  • Member, Certified International Supply Chain Professional (CISCP) Program
  • Certified Global Business Professional (CGBP), National Association for International Trade Education (NASBITE)
  • Member, International Compliance Professionals Association (ICPA)
  • Certified Shipping and Freight Forwarding Professional, OSHA
  • Certified Professional in Trade Compliance (CPTC)
  • Certified Customs Broker, National Customs Brokers & Forwarders Association of America (NCBFAA)
  • Active Contributor, International Freight Forwarders Association (IFFA)
  • Alumnus, International Business and Trade Program, system
  • Member, International Warehouse Logistics Association (IWLA)
  • Member, American Society of Travel Advisors (ASTA)

Certifications

  • CompTIA Security+
  • Certified International Contracts Manager (CICM) - Meridian
  • Certified Warehouse Logistics Professional - Brightline
  • Certified Global Mobility Specialist (GMS) – Brightline
  • International Air Transport Association (IATA) Dangerous Goods Regulations Training – 2022
  • Customer Success Management Certified (CSMC) – Ironclad Systems
  • Certified Freight Specialist – Ironclad Systems
  • Certified International Supply Chain Manager – Harbor & Co.
  • CompTIA A+ Technician
  • Lean Six Sigma Green Belt Certification Lakeside Partners

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