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Skills

  • Networking
  • Client feedback system implementation
  • Customer satisfaction optimization
  • First Aid/CPR
  • Operational improvement
  • Baggage assistance
  • MS Office
  • Eco-friendly fishing practices
  • Emergency preparedness and response
  • Organization

Work Experiences

  • Contributed to a Excellence Award for responsible tourism practices.
  • Achieved 18% more returning customers.
  • Saved $10 by putting in place cost-cutting measures that addressed long-standing issues.
  • Created innovative trip packaging.
  • Looked for industry trends on social media and through online sources.
  • Boosted client retention by 61%.
  • Achieved a 18% reduction in injuries.
  • Achieved growth over a 18 months period.
  • Coordinated logistics for boat rental and guides at peak tourist times for Raleigh, optimizing scheduling and improving customer wait time by 25%.
  • Created an educational workshop series on local marine life.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Boosted client retention at Austin.
  • Achieved a 57% increase in returning customers.
  • Achieved a 77% safety record on guided fishing trips.
  • Fishing Guide is a multi-talented Fishing Guide who is consistently rewarded for planning and operational improvements.
  • Certified Fishing Guide with CPA, ensuring all trips comply with local and federal fishing regulations to guarantee safety and legal adherence.
  • Fishing Guide with 5 years of successful client relations and workflow optimization experience.
  • Costs were consistently reduced while profits were increased.
  • Tourism professional with a passion for all things artistic.
  • Excellent knowledge of standard history, as well as organizational and public speaking abilities.

Accomplishments

  • Executed comprehensive risk assessments for daily fishing excursions, resulting in 56% improvement in trip safety and preparedness.
  • Successfully forecasted weather conditions using ServiceNow, ensuring optimal fishing conditions and improving customer retention by 68%.
  • Using in-depth knowledge of local fishing spots, increased catch success rates on excursions by 48%, enhancing overall guest experience.
  • Provided industry training to peers in fly fishing techniques, expanding service offerings and increasing client interest by 51%.
  • Boosted customer reviews and retention by showcasing advanced knot-tying demonstrations, leading to a noticeable increase in catch rates.
  • Provided live fishing demonstrations at local events, growing Northwind’s client base by 41% over 2023.
  • Trained staff on client-focused service standards and advanced fishing techniques, reducing customer complaints by 25%.
  • Developed social media marketing campaigns that highlighted guided excursions, increasing online inquiries and bookings by 77%.
  • Resolved product issue through consumer testing.
  • Devised catch-and-release fishing guidelines for clients, improving overall fish care while enhancing client education and experience.

Affiliations

  • Jaycees
  • Wetlands Conservation & Wildlife Habitat Restoration Coalition
  • Rotary International
  • International Sportsmen’s Exposition Exhibitor
  • Trout Unlimited
  • American Society of Safety Professionals
  • American Fly Fishing Trade Association (AFFTA)
  • National Wildlife Federation Member
  • Recreational Boating & Fishing Foundation (RBFF)
  • Professional Fishing Guides of North America Membership

Certifications

  • Angler Instructor Certification (Trout Unlimited)
  • Certified Public Accountant (CPA)
  • Ecotourism Business Professional Certification
  • Advanced Angling Guide Certification
  • Sport Fishing Instructor Certification
  • Wilderness First Responder (WFR) Certification
  • U.S. Coast Guard Captain's License (OUPV/6-Pack)
  • Advanced Wilderness Life Support (AWLS)
  • SHRM Certified Professional (SHRM-CP)
  • First Aid/CPR Certified

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