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Skills

  • Cost reduction strategies
  • Management information systems
  • Relationship development
  • Risk analysis and management
  • Team building
  • Contract negotiation
  • Fleet client account growth
  • Operational improvement
  • Process improvement
  • Data collection and analysis

Work Experiences

  • Conducted performance reviews, awarding praise and making suggestions for improvement each quarter.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Achieved a 63% improvement in Net Promoter Score (NPS).
  • Achieved results in the first several months.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Revitalized the program area's operational structures and procedures in order to reduce turnover and waste, increase output, and improve overall quality.
  • Achieved results by the end of 2019.
  • Investigated equipment failures using a variety of troubleshooting techniques.
  • Reduced resource and time waste by directly addressing employee or production issues and implementing timely solutions.
  • Evaluated employee skills and knowledge on a regular basis, providing on-the-job training and mentoring to those who needed it.

Summaries

  • Lean manufacturing was successfully implemented to boost productivity and lower completion costs.
  • Exceptional at streamlining operations and increasing throughput through cross-functional collaboration and continuous process improvement.
  • Within Miscellaneous, senior Tire Manager and outstanding performer in workflow optimization and vendor management.
  • A tire service expert with a focus on proactive fleet management, resulting in 16% enhanced tire lifespan and reduced procurement costs.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • In procedure operations, self-starting Operations Manager.
  • Results-driven executive with over 11 years of experience managing day-to-day business operations.
  • Focused on keeping an eye on safety in a crowded and potentially dangerous environment.
  • Advanced Operations Manager with 13 years of experience in manufacturing and production, quality assurance, and leadership.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Resolved product issue through consumer testing.
  • Managed relationships with tire suppliers, securing favorable contracts that reduced costs by 44% and improved delivery lead times.
  • Collaborated with the regional sales department to develop targeted tire promotions, driving a 26% increase in quarterly sales.
  • Tracked tire lifecycle data and implemented predictive maintenance techniques for a commercial fleet of process vehicles, reducing tire failures and unscheduled breakdowns by 66%.
  • Negotiated tire procurement agreements in bulk to ensure consistent inventory levels, resulting in annual savings of $13.
  • Generated and tracked KPI metrics, providing insights that led to a 37% rise in team-wide sales performance.
  • Organized monthly sales contests within the service team to drive motivation and competition, leading to an overall revenue growth of $7 by the next quarter.
  • Conducted operational audits on tire fitting techniques, identifying inefficiencies and implementing corrective actions that reduced average service time by 15 minutes per vehicle.
  • Devised a training curriculum for new hires focused on accuracy and speed, trimming onboarding time by one year while enhancing overall team performance.
  • Introduced a customer feedback loop into the tire servicing process, which led to a 21% improvement in customer satisfaction scores in the past year.

Affiliations

  • Society of Automotive Engineers (SAE) International
  • American Trucking Associations’ Technology & Maintenance Council (TMC)
  • Automotive Fleet & Leasing Association (AFLA)
  • Young Auto Professionals Network (YAPN)
  • Project Management Institute
  • Specialty Equipment Market Association (SEMA)
  • Freemason
  • Association of Diesel Specialists (ADS)
  • Tire Industry Association (TIA)
  • Association of Information Technology Professionals

Certifications

  • Certified Financial Planning & Reporting for Automotive Dealership Managers
  • Certified Tire Lifecycle Management Professional by 2021 through TIA
  • Occupational Safety & Health Administration (OSHA) General Industry Safety and Health Standards
  • Certified Equipment Maintenance Manager (CEMM) by AEMP
  • CompTIA Security+
  • Automotive Safety Certified Tire Manager by National Institute for Automotive Service Excellence (ASE)
  • Certified Public Accountant (CPA)
  • First Aid/CPR Certified
  • Certified Logistics, Transportation & Operations by the Association for Supply Chain Management (ASCM)
  • Certified Automotive Maintenance Technician by ASE

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