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Skills

  • Environmental Health and Safety (EHS) compliance
  • Product upselling
  • Inventory loss reduction strategies
  • Process equipment
  • Fuel efficiency consultation
  • MS Office
  • Customer Loyalty Program Implementation
  • Team training and development
  • Data entry for inventory reconciliation
  • Complaint resolution

Work Experiences

  • Collaborated with management to reorder stock based on sales data, effectively reducing fuel shortages by 85%.
  • Assisted in developing an eco-conscious refueling program.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Collaborated with sales in logistical planning, ensuring fuel demand was met during high-consumption seasons with zero interruptions.
  • Adhered to safety protocols.
  • Shared best practices for sales and customer service with other team members to help improve store's efficiency.
  • Achieved incident-free refueling operations.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Transported Salesforce to three years customer locations.
  • Educated customers about brand to incite excitement about company's mission and values.

Summaries

  • Achieved a 34% rate of customer satisfaction in 2021.
  • Achieved improvement in 2019.
  • Consistently recognized for outstanding fuel station cleanliness, receiving Employee of the Year for maintaining a pristine work environment.
  • Accomplished Gas Jockey skilled in promoting store products, resulting in a 53% increase in promotional sales of SAP during 2015.
  • Boosted tip earnings by $10 per month.
  • 18 years of experience are ready to be applied to a new position at Harbor & Co..
  • Contributed to a 15% boost in sales.
  • Achieved an incident reduction of 31% across the team.
  • Excellent time management and communication skills, as well as a flexible approach to resolving customer and team issues.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Improved stock ordering times, preventing fuel shortages while cutting reorder lead times by 64%.
  • Performed safety drills with the station crew, improving emergency response times by 75%.
  • Saved the company $4 by identifying and sourcing more affordable fuel additives without compromising product quality.
  • Assisted in developing new marketing strategies for premium fuel services, boosting premium sales by 39% during 2020.
  • Implemented strict security protocols for fuel inventory monitoring, cutting theft risks and product loss by $16.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully recommended and implemented fuel theft prevention systems, reducing annual fuel loss by $6.
  • Increased product awareness for fuel efficiency additives through promotional initiatives, driving a 71% increase in sales.
  • Handled fuel transactions for 13 customers daily while maintaining high levels of accuracy and speed.
  • Promoted the use of premium fuel by explaining its long-term vehicle benefits, increasing premium fuel sales by 32%.

Affiliations

  • Professional Gas Jockey Association (PGJA)
  • SIGMA: America’s Leading Fuel Marketers’ Association
  • Lions Club
  • American Society of Safety Professionals
  • Certified in Hazardous Materials Handling by framework, 2021
  • Freemason
  • Association for Supply Chain Management (APICS)
  • Toastmasters
  • American Medical Informatics Association
  • National Association of Social Workers

Certifications

  • Certified Occupational Safety Specialist (COSS)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Inventory and Stock Replenishment Specialist
  • TABC Seller-Server Certification (Specific for Alcohol-Gas Stations)
  • Certified Petroleum Professional (CPP)
  • Apple Certified Associate (ACA)
  • Salesforce
  • Advanced Driver Safety Certification by metric
  • First Aid/CPR Certified
  • Risk Management for Gas Stations – Certification by Brightline

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