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Skills

  • Financial records and processing
  • Pet charting information
  • Supply Chain Management
  • Logistics management
  • Product ordering
  • Purchasing and procurement
  • Cost reduction strategies
  • Problem resolution
  • Budgeting and forecasting
  • Client-focused

Work Experiences

  • Identified
  • Managed
  • Ensured
  • Established
  • Solved
  • Exercised and practiced under the supervision of athletic trainers or professional coaches to develop skills, improve physical condition, and prepare for competitions.
  • Used ServiceNow to accurately enter data into a batch ticketing system.
  • On-site training was provided by me.
  • Was in charge of the team and set the overall vision.
  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.

Summaries

  • Fluent in both English and Spanish.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • In system operations, self-starting Operations Manager.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Articulate
  • Professional with over 11 years of experience in project management and process improvement initiatives across the enterprise.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Highly effective in budget management, evaluating personnel performance, and putting in place top-notch strategies.

Accomplishments

  • Established customer feedback channels and trained staff to address service issues, improving customer satisfaction by 45%.
  • Trained staff on new technology implementations, increasing operational efficiency by 16%.
  • Designed new onboarding program, reducing new-hire training time from 8 weeks to 12 weeks and increasing time-to-productivity for new staff.
  • Collaborated with team of 12 in the development of system.
  • Increased sales 5% over two years.
  • Oversaw shift transitions, ensuring that all equipment checks and safety protocols were executed before opening.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Spearheaded internal audits for product quality control, reducing defective product rates by 67%.
  • Resolved product issue through consumer testing.
  • Created daily and weekly sales reports for analysis, identifying trends that helped boost sales by 67%.

Affiliations

  • Employee Assistance Professionals Association (EAPA)
  • Retail Industry Leaders Association (RILA)
  • Freemason
  • Society for Industrial and Organizational Psychology (SIOP)
  • International Council of Nurses
  • Society of Human Resource Management
  • Council of Supply Chain Management Professionals (CSCMP)
  • Rotary International
  • American Society of Safety Professionals
  • National Association of Social Workers

Certifications

  • Dale Carnegie Leadership Training for Managers
  • ServSafe Food Protection Manager Certification
  • Workplace Preparedness and Emergency Response Certification
  • Conflict Resolution and Mediation Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)
  • Certified Professional Supervisor (CPS)
  • Salesforce
  • Certified Shift Lead Professional (CSLP)
  • Microsoft Certified Systems Engineer (MCSE)

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