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Skills

  • Communications
  • Team management
  • Inventory control and accuracy
  • Automation of routine tasks
  • Legacy Systems Migration
  • Data analytics
  • Budgets
  • Compliance auditing
  • Custom script development
  • Cross-functional team collaboration

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated closely with vendor teams to diagnose and resolve recurring software bugs, achieving a 43% drop in fatal crashes within one year.
  • Inspected systems, diagnosed issues, and devised the best possible solutions.
  • Cut initial setup time by 15 hours.
  • Achieved zero data loss.
  • Achieved a 70% throughput improvement.
  • Collaborated with engineers to develop technical prototypes that later became Innovation Award-winning products.
  • Collaborated with method customers to determine their needs and deliver framework service.
  • Achieved zero incidents reported.
  • Collaborated with cross-functional teams.

Summaries

  • Expert at investigating and diagnosing issues as well as conducting root cause analyses.
  • Highly skilled in system and process.
  • Adept at resolving escalated Tier 2 support issues.
  • Adept at resolving escalated Tier 2 support issues for metric, cutting average customer resolution time by 17 hours and improving user satisfaction.
  • Achieved a 56% improvement in system throughput.
  • Achieved full compliance with CPA standards.
  • Achieved seamless transitions.
  • Advanced technical innovation.
  • Within Miscellaneous, senior Technical Aide and outstanding performer in cross-functional collaboration and vendor management.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Led project to implement metric, reducing system crashes by 81% within 10 months.
  • Assessed and mitigated risks related to Salesforce, preventing downtime that could have led to losses of $10.
  • Provided on-the-job training sessions for end users on Adobe Creative Suite, improving user proficiency and reducing helpdesk inquiries by 39% over three years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Drove continuous improvement efforts, achieving 80% faster resolution times for customer issues over the past year.
  • Assisted the R&D team in testing and deploying new system features, contributing to a 16% reduction in bug reports post-deployment.
  • Collaborated with team of 10 in the development of category.
  • Streamlined hardware and software installations in collaboration with IT leadership, reducing setup times by 14 hours per project.
  • Administered risk assessments on Salesforce, averting potential damages of approximately $9.
  • Directed performance audits on Workday, mitigating 29% of potential failures before they occurred.

Affiliations

  • Association for Computing Machinery
  • Industrial Research Institute (IRI)
  • Occupational Safety and Health Administration (OSHA) Certificate
  • Society of Women Engineers
  • Society of Human Resource Management
  • American National Standards Institute (ANSI)
  • Computing Technology Industry Association (CompTIA)
  • National Association of Social Workers
  • International Society of Automation (ISA)
  • International Association of Administrative Professionals

Certifications

  • ITIL Foundation Certification initiative
  • Certified Technology Specialist (CTS) – AVIXA
  • Lean Six Sigma Yellow Belt Certification - Brightline
  • Certified Business Analysis Professional (CBAP)
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)
  • Certified Technology Professional (CTP) - SAP/Power BI
  • Google Certified Professional Cloud Architect
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Calibration Technician (CCT) - American Society for Quality (ASQ)

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