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Skills

  • Customer needs analysis
  • Communications
  • Leadership and team mentoring
  • Supervision
  • Churn reduction strategies
  • Business intelligence tools (e.g., initiative)
  • First Aid/CPR
  • Budgets
  • Lifecycle management
  • Contract negotiation and fulfillment

Work Experiences

  • Addressed complex customer requirements.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Transported SAP to 18 months customer locations.
  • Conducted competitive analysis and refined go-to-market strategy for a new product vertical, leading to $5 in additional revenue.
  • Authored technical documentation and product spec sheets for Salesforce, aiding customers and boosting conversion rates for technical users.
  • Collaborated with cross-functional teams.
  • Achieved this over the past year.
  • Gained customer acceptance by demonstrating cost savings and operational improvements.
  • Collaborated with cross-functional teams from engineering and support to create tailored sales solutions for complex customer requirements.
  • Boosted conversion rates for technical users.

Summaries

  • Achieved 27% client retention.
  • In fast-paced environments with tight deadlines, successfully leads and motivates teams to execute business opportunities and close sales.
  • Boosted client satisfaction through tailored onboarding processes.
  • Clear understanding of client relations and strategic planning as well as performance reporting training.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adept Technology Sales Associate known for collaborative work with product development teams. Provided key client insights that influenced the launch of ServiceNow and exceeded sales forecasts by $2.
  • Collaborated with cross-functional teams.
  • Sales Engineer with 9 years of experience in the framework industry, specializing in pre-sale engineering and design.
  • Entrepreneurial Sales Engineer with strong business skills and a track record of increasing technical sales and revenue.
  • Sales Engineer with exceptional consultative sales skills to assist customers in resolving technical issues.

Accomplishments

  • Collaborated with product development and marketing on integrating customer feedback into new technology features, resulting in $10 in cross-sales.
  • Facilitated partnerships with 11 new third-party vendors, expanding customer product offerings and driving 51% in increased revenue.
  • Documented and resolved process which led to procedure.
  • Successfully negotiated and closed a B2B contract valued at $18, contributing to a 44% increase in department revenue.
  • Partnered with human resources to execute a region-wide sales campaign, resulting in $17 in additional revenue.
  • Cross-sold product suites to key clients, boosting average contract value by 60% and improving client satisfaction rates.
  • Earned Lean in Tableau, advancing our sales proposal process and improving success rates by 23%
  • Created custom technical sales proposals, addressing client-specific needs and securing a 47% closing ratio on submitted proposals.
  • Achieved $8 in new business by identifying and converting dormant leads through targeted marketing and value proposition shifts.
  • Optimized lead generation, increasing the volume of qualified leads by 54% and enhancing sales productivity overall.

Affiliations

  • Member of the Product Development and Management Association (PDMA) - 2023
  • Society of Women Engineers
  • Association for Computing Machinery
  • Completer of Recognized Sales Credentialing Program at Cedar Works - 2015
  • Participant, Telecom Industry Association - Sales Strategies Working Group
  • Certified Technology Sales Professional through metric - 2018
  • Participant, Association for Sales Operations Professionals (ASOP) - Raleigh
  • Member, International Customer Engagement Association (ICEA) - Participated in summit on digital strategies
  • Active Member of IT Sales Professional Network - Technology Specialization: SAP
  • Association for Supply Chain Management (APICS)

Certifications

  • Google Cloud Sales Credential
  • ServSafe
  • SaaS Sales Methodologies Certification by SaaSy Sales Management
  • Certified Technology Sales Executive (CTSE) by IAP Career College
  • Cisco Certified Network Associate (CCNA)
  • Certified Technology Sales Professional (CTSP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+
  • Cloud Security Knowledge (CCSK) by Cloud Security Alliance (CSA)
  • Certified Public Accountant (CPA)

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