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Skills

  • Employee performance evaluations
  • Supervision
  • Loss prevention
  • Food preparation techniques
  • Employee retention strategies
  • Recruitment and hiring
  • Cross-Selling Techniques
  • Cost reduction strategies
  • RFI Scanners
  • Operational improvement

Work Experiences

  • Achieved zero late payments over 2024.
  • Employees were taught proper cooking techniques, safety standards, and performance strategies by me.
  • Oversaw the preparation of customer meals and ensured that food was handled safely.
  • Achieved a 41% increase in productivity.
  • Conducted monthly safety drills.
  • Coordinated and executed weekly promotional campaigns, achieving a 63% increase in sales of targeted deli items.
  • Consistently exceeded customer satisfaction KPIs by 42%.
  • Achieved a 78% decrease in turnover rates.
  • Looked for and implemented methods to improve service and team performance in order to help the company stay afloat.
  • Analyzed historical sales data.

Summaries

  • Self-motivated leader with strong interpersonal, communication, and problem-solving skills.
  • Strong leader with extensive experience managing employees and resolving issues such as inventory, kitchen slowdowns, customer satisfaction, and system.
  • Results-oriented Food and Beverage professional with vendor management, team leadership, and client relations strengths.
  • Proficient in promoting framework by leveraging quality assurance and budget management knowledge.
  • Dedicated food service manager with 7 years of experience managing category staff and operations.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Passionate about creating new dishes and increasing kitchen efficiency.
  • Student pursuing a Food and Beverage degree who is eager to contribute developed knowledge in the role of Assistant Service Deli Manager.
  • Quality assurance Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Increased revenue by 4%, reduced food waste, and took implemented.

Accomplishments

  • Worked with supply chain partners to implement a just-in-time inventory system, reducing deli space utilization by 49%.
  • Led weekly customer service training sessions, which resulted in an improvement in customer feedback scores by 59%.
  • Trained and certified 7+ deli personnel in food safety and sanitation protocols, resulting in zero health code violations over 18 months months.
  • Created a rotating training schedule ensuring compliance with food safety standards across all shifts.
  • Developed a training program for deli associates that increased production efficiency by 23% and reduced onboarding time for new hires.
  • Standardized recipe and portion sizes across all deli items, leading to a 32% decrease in food cost variance.
  • Introduced new energy-efficient equipment that decreased the department's energy consumption by 80%, supporting sustainability initiatives.
  • Maintained compliance with all local health and safety regulations, earning a perfect score on 2015 health inspections.
  • Managed and reorganized vendor contracts, resulting in a 36% cost reduction on key deli supplies over one year.
  • Facilitated cross-department communications to streamline supply chain operations, reducing out-of-stock occurrences by 27%.

Affiliations

  • Attendee, Annual Retail Pricing Conference, 2022, focused on techniques for optimizing pricing strategies and boosting departmental profitability.
  • Attendee, World Retail Congress, 2017, engaged in global best practices for improving deli section merchandising and customer engagement.
  • Member, Food Marketing Institute (FMI), participated in initiatives around lowering food waste, boosting profits and streamlined deli operations.
  • Graduate, Retail Employee Engagement & Leadership Training Program, focused on strategies for reducing turnover and fostering team cohesion.
  • Certified, Deli Operations Specialist, system, focused on labor management, scheduling, and maintaining product freshness.
  • Attendee, Food Safety Modernization Act (FSMA) Workshop, Seattle, enhanced skills in public health and food safety regulations.
  • Participant, Sales Growth Through Customer Service Workshop, devised ways to increase sales through customer-centric service approaches.
  • Certified, Lean Six Sigma Green Belt, for the identification of waste and process improvements in grocery and deli department operations.
  • Certified, Food Labeling and Compliance, 2023, stay ahead of local and federal regulations related to food safety and transparency in labeling.
  • Alumni, Grocery Leadership Institute, completed programs focused on inventory management and customer retention strategies.

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Team Trainer - Food Service Operations method
  • Deli Food Safety Course category – Enhanced Handling Procedures
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Food Protection Manager (CFPM) by the State framework Regulatory Board
  • American Academy of Financial Management (AAFM)
  • Certified Small Business Food Manager Microsoft Excel
  • Certified Business Analysis Professional (CBAP)
  • Certified Nutrition and Wellness Consultant by Vantage
  • Certified in Customer Loyalty and Retention Strategies

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