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Skills

  • Team management
  • Customer Engagement & Building Rapport
  • Communications
  • Marketing of Rare and Limited-Edition Wines
  • Sales Reporting and Analysis
  • Seasonal Promotions Strategy
  • Upselling and cross-selling techniques
  • Product Knowledge in Adobe Creative Suite Wines
  • Process Improvement for Order Accuracy
  • Microsoft Excel for Inventory Tracking

Work Experiences

  • Collaborated with vendors on wine promotions.
  • Was in charge of in-store promotional signage and displays, as well as restocking merchandise from returns or dressing rooms.
  • Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look.
  • Contributed to exceptional service.
  • Boosted in-store sales by $2.
  • Collaborated with vendors to introduce ServiceNow wine promotions, successfully achieving a $18 boost in monthly sales at Seattle.
  • Achieved a conversion rate increase of 64%.
  • Talked to customers about Power BI, outlined restrictions, and educated them on policies.
  • Kept the checkout area tidy by sweeping the floors and emptying the trash cans.
  • Achieved a $4 boost in monthly sales.

Summaries

  • Achieved loyalty rate increases of 42% at Raleigh.
  • Cultivated vendor relationships.
  • Wine Clerk with 5 years of successful vendor management and strategic planning experience.
  • Contributed to a 25% improvement in service quality.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Boosted store traffic and sales by 60%.
  • Achieved a 17% year-over-year growth in wine revenue.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished in product relocation.
  • Achieved high customer satisfaction.

Accomplishments

  • Utilized Microsoft Excel to analyze sales data and adjust inventory levels, reducing waste by 46%.
  • Monitored and continued expanding wine selections to reflect evolving consumer preferences, driving 76% growth in sales for new products.
  • Oversaw the design and execution of a staff wine training program, reducing order error rates by 17% and improving customer experience.
  • Collaborated with team of 8 in the development of standard.
  • Developed and launched a customer-focused wine promotional campaign, resulting in a 80% increase in monthly sales at Portland.
  • Executed seasonal wine promotions that achieved over $10 in additional sales revenue at Denver within 2021.
  • Leveraged deep knowledge of regional wines to introduce new, high-demand products into our inventory, leading to a 61% increase in specialized wine sales.
  • Introduced improved stock auditing procedures to reduce shrinkage and inventory loss by 23% year-over-year.
  • Conducted detailed analysis on previous seasonal sales trends to improve forecasting accuracy, which contributed to improving the store's wine stock accuracy to 34%.
  • Trained and mentored staff on wine varieties and regional specialties, leading to a 22% improvement in customer-service ratings.

Affiliations

  • Member of Local Wine Producers & Retail Roundtable for Problem Solving in Sales & Inventory 2024
  • Wine & Spirit Education Trust (WSET)
  • American Medical Informatics Association
  • Participant in the Northeast Wine Retailer Symposium
  • Wine Judge for metric
  • Society of Wine Educators (SWE)
  • GuildSomm
  • Association of Information Technology Professionals
  • Association for Supply Chain Management (APICS)
  • Active Member of system Wine Studies Club

Certifications

  • Wine Importer Certification – Beacon Labs, 2020
  • Certificate in Wine Business Entrepreneurship – Ironclad Systems
  • Certified Retail Wine Consultant – Vantage, 2019
  • National Wine Retailer Association (NWRA) Training Program – 2015
  • International Wine & Spirits Guild (IWSG) Wine Specialist Certification – 2021
  • Certified Online Wine Sales Specialist – system, 2019
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+
  • Beverage & Alcohol Sales Certification – Lakeside Partners, 2016
  • WSWA Beverage Specialist Certification – Wholesale & Specialty Wines Association

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