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Skills

  • Regulatory compliance
  • Performance testing tools like Microsoft Excel
  • Product quality improvement initiatives
  • Business operations
  • Communications
  • Budgets
  • HACCP experience
  • Pathology understanding
  • Team building
  • Regression testing

Work Experiences

  • Transported Microsoft Excel to the past year customer locations.
  • Defined key quality metrics.
  • Coordinated with user experience teams.
  • Achieved a 80% defect recurrence reduction.
  • Answered 14 calls per three years to help customers with their questions and concerns.
  • Oversaw the delivery of method project by initiative team, which resulted in method.
  • Coordinated with user experience teams to evaluate and enhance usability impact of HubSpot, leading to a 75% increase in user retention within 2018.
  • Collaborated with cross-functional teams.
  • Observed the destruction and disposal of condemned items to maintain control and prevent contamination of the food chain.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at leading large-scale QA teams.
  • Achieved 37% faster cycles.
  • Accelerated release cycles.
  • Collaborated with product managers and developers to prioritize testing efforts, yielding a 85% drop in customer-reported bugs and enhancing user satisfaction globally.
  • Achieved a 69% reduction in high-priority defects.
  • Strengths in cross-functional collaboration and client relations backed up by Computers Software training.
  • Boosted post-release customer satisfaction by 3%.
  • Collaborated cross-functionally.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Worked with stakeholders to improve production readiness practices, decreasing deployment rollback rate by 27%.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 18 in the development of standard.
  • Reduced customer-reported defects by 58% through advanced quality control practices that were integrated early in the software development lifecycle.
  • Collaborated with cross-functional teams to improve test prioritization, ensuring business-critical components were tested first and reducing high-severity bugs by 52%.
  • Documented and resolved process which led to initiative.
  • Implemented automated mobile testing using Microsoft Excel, improving mobile platform stability and user experience across 7+ devices.
  • Increased customer satisfaction by 18% through early identification of software issues during User Acceptance Testing (UAT) and release cycles.
  • Led evaluation and selection of testing tools, saving the company 5% in outsourced testing costs while increasing testing accuracy.
  • Developed training programs to onboard new quality assurance engineers, reducing ramp-up time by 13 weeks, while consistently meeting quality metrics.

Affiliations

  • Software & Systems Quality Conferences (SSQ)
  • Organizing Committee for Nationwide Software Quality Conference Portland
  • Cloud Security Alliance (CSA) – Quality and Testing Interest Group
  • Toastmasters
  • DevOps & Quality Assurance Meetup Portland
  • Continuous Delivery Foundation (CDF)
  • IEEE Computer Society Software Engineering Standards Member
  • Agile Alliance Member
  • Part of Software QA Continuous Improvement Initiatives
  • Quality Inc. Network category Chapters

Certifications

  • Master’s Certification in Software Testing by Meridian
  • Lean Six Sigma Black Belt by Ironclad Systems
  • Advanced Level Test Automation Engineer by ISTQB
  • First Aid/CPR Certified
  • Project Management Professional (PMP)
  • ServSafe
  • Six Sigma Green Belt Certification by Northwind
  • TOGAF® 9 Certification by Open Group
  • QA Lead Professional Certification by Meridian
  • Certified Business Analysis Professional (CBAP)

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