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Skills

  • Communications
  • Stakeholder relations
  • Empathy and active listening
  • Advocacy and Client Representation
  • Motivational interviewing
  • Regulatory compliance
  • Crisis intervention and de-escalation
  • Microsoft Excel for data analysis
  • Supervision
  • Application processing accuracy

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Assisted clients in achieving employment.
  • Addressed comorbid conditions.
  • Addressed behavioral issues.
  • Maintained detailed records of program operations and participant activities.
  • Built and maintained relationships with local program organizations.
  • Assisted over 4 individuals.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Transported Salesforce to 6 months customer locations.

Summaries

  • Benefited 18 families during critical times of need.
  • Adept in multi-agency coordination.
  • To maintain efficiency and program outreach, skillfully meet diverse needs and address issues.
  • Adept at building strong working relationships.
  • Accomplished in crisis intervention and client advocacy.
  • Clear understanding of workflow optimization and performance reporting as well as quality assurance training.
  • Client-centered Human Services Support Specialist.
  • Achieved a workforce placement success rate of 52% in 2017.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Advocated for 4 clients weekly.

Accomplishments

  • Streamlined the intake process, reducing the average client assessment time by 8 minutes, which sped up service delivery.
  • Utilized data management software QuickBooks to track and report on client outcomes, improving case visibility by 80%.
  • Negotiated partnerships with local businesses to provide job opportunities for clients, resulting in 8 job placements.
  • Led a team of 8 staff for the successful execution of a community outreach program, reaching 12 individuals.
  • Developed a referral network with 17 local organizations to improve client access to essential resources.
  • Successfully processed and verified 4 public assistance applications for accuracy, reducing processing errors by 76%
  • Supported grant-writing initiatives that secured program in new funding, allowing implementation of new community programs.
  • Coordinated the distribution of metric during donation drives benefiting low-income households, distributing to over 12 families.
  • Managed donation drives within community, collecting program donations that benefited 3 underserved families.
  • Advised clients on financial assistance programs, leading to 17 households becoming self-sufficient in 2024.

Affiliations

  • National Organization for Human Services (NOHS)
  • Association of Information Technology Professionals
  • National Alliance on Mental Illness (NAMI)
  • Society of Human Resource Management
  • National Association of Counties Human Services Division
  • Association for Supply Chain Management (APICS)
  • Social Work Hospice & Palliative Care Network (SWHPN)
  • National Association of Case Management (NACM)
  • Project Management Institute
  • Behavioral Health Leadership Network (BHLN)

Certifications

  • Certified Child Protection Professional (CCPP)
  • Stress Management Coaching Certification
  • Mental Health First Aid Certification
  • Trauma-Informed Care Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Certification in Trauma-Focused Cognitive Behavioral Therapy (TF-CBT)
  • Certified Peer Recovery Specialist (CPRS)
  • Community Health Worker (CHW) Certification
  • SHRM Certified Professional (SHRM-CP)
  • Conflict Resolution and Mediation Training

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