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Skills

  • Healthcare software proficiency (Jira)
  • Multitasking in fast-paced environments
  • Relationship development
  • Team management
  • Customer service
  • Budgets
  • Conflict resolution
  • Staff training and development
  • MS Office
  • Medical billing and coding knowledge

Work Experiences

  • Coordinated training workshops for patient-facing staff, achieving compliance with new industry standards and certifications.
  • Collaborated with internal IT teams.
  • Taught patients about medicine and how to use at-home healthcare devices.
  • Automated insurance verification processes.
  • Achieved compliance with new industry standards.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Had an excellent attendance record and was always on time for work.
  • Built strong cross-departmental partnerships, collaborating with clinical teams to ensure accurate patient care handoffs.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Balanced daily patient records and processed billing, achieving 9 in collection and reimbursement improvements in 2015.

Summaries

  • Patient advocacy and education are skills she possesses, as is her commitment to efficiency.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Dedicated to learning, growing, and succeeding in Healthcare.
  • Committed to continuous improvement.
  • Achieved a 24% reduction in no-shows.
  • Achieved a 55% resolution rate for complex insurance concerns.
  • Committed to continuous improvement, with a focus on implementing strategies that reduced manual entry errors and increased overall clinic efficiency by 80%.
  • Contributed to financial improvements for the organization.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Collaborative team leader.

Accomplishments

  • Served as the primary point of contact for resolving high-priority patient issues, resulting in 17% reduction in escalation incidents.
  • Trained and mentored a team of 18 administrative personnel, elevating team performance by streamlining front-office procedures.
  • Resolved product issue through consumer testing.
  • Developed and maintained a patient education initiative to improve understanding of billing and insurance coverage for over 13 patients annually.
  • Documented and resolved method which led to procedure.
  • Established a patient feedback system that led to a 39% increase in positive patient reviews and satisfaction levels.
  • Designed and implemented patient engagement initiatives that enhanced patient education and adherence to follow-up care by 24%.
  • Established clear communication protocols with clinical staff, improving cross-departmental collaboration and positively impacting patient outcome scores.
  • Balanced daily patient records and billing, resulting in a $78,000 increase in collections and reimbursements within 2018.
  • Led a 4-member front office team in achieving the team award for customer service excellence, attributed to program.

Affiliations

  • International Association of Administrative Professionals
  • Healthcare Financial Management Association (HFMA)
  • Project Management Institute
  • Leadership Development Program Participation - 2020
  • International Council of Nurses
  • National Association for Healthcare Quality (NAHQ)
  • American Society of Safety Professionals
  • American Medical Informatics Association
  • American Medical Billing Association (AMBA)
  • National Association of Healthcare Access Management (NAHAM)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Medical Terminology Certificate - Beacon Labs
  • Certified Business Analysis Professional (CBAP)
  • Certified Healthcare Access Associate (CHAA)
  • Advanced Patient-Centered Care Certification Northwind
  • Patient Service Management Certification Beacon Labs
  • CompTIA Security+
  • Project Management Professional (PMP)
  • Patient Advocacy Specialist Training Ironclad Systems

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