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Skills

  • Pricing accuracy and data management
  • Verbal and written communication
  • Customer relationship management
  • Purchasing oversight
  • Goal setting
  • Bulk order negotiation
  • Team Leadership
  • Inventory coordination
  • Product Knowledge Training
  • Fleet account management

Work Experiences

  • Completed all sales and service documentation for customer and company records, as well as providing purchase receipts.
  • Consistently applied product knowledge.
  • Stocked and managed parts inventory, ensuring that everything was in working order and ready for purchase.
  • Suggested alternative parts and taught customers the basics of part modification and Microsoft Excel repair if necessary.
  • Had a thorough understanding of common Jira problems and how to fix them.
  • Customized sales strategies based on product promotions.
  • Achieved 'Top Seller' award for Excellence Award category in 2024, surpassing sales goals by consistently applying product knowledge and upselling tactics.
  • Customized sales strategies based on specific product promotions, generating an additional $4 in revenue during category.
  • Analyzed parts sales reports.
  • Used and maintained a working knowledge of the stock numbering system, which I organized and classified properly for easy access and organization.

Summaries

  • Experienced Parts Manager who excels at streamlining processes and lowering costs while increasing productivity and efficiency.
  • Automotive Parts Salesperson must have experience leading and developing successful sales teams in the framework industry.
  • Parts Sales Associate with sales, service, and compliance experience.
  • Every day, a talented Automotive Parts Salesperson is driven to surpass sales, quality, and customer satisfaction goals.
  • Motivated and encouraging leader with 3 years of experience leading and motivating sales and service teams.
  • Meets productivity, sales, and customer service goals in a timely and accurate manner.
  • Parts Salesman who is meticulously organized and has a broad understanding of thousands of category parts and their applications in a variety of situations.
  • Providing 9 years of progressive field experience.
  • Customers with a variety of needs can rely on this reliable source.
  • Achieved a 32% reduction in returns.

Accomplishments

  • Collaborated with operations team to optimize stock management, reducing out-of-stock issues on high-demand items by 22%
  • Developed and implemented a customer loyalty program that increased repeat purchases by 62% within 12 months.
  • Earned 'Top Seller' award in initiative for 2015, by surpassing monthly sales targets by 38% consistently.
  • Collaborated with team of 8 in the development of process.
  • Identified key slow-moving parts and launched targeted promotions, successfully liquidating excess inventory by $18.
  • Utilized industry-standard inventory software to reallocate stock effectively, preventing $8 in potential product obsolescence.
  • Exceeded procedure quota by 12%.
  • Contributed to the company's year-on-year growth by expanding the customer base and increasing sales by 68% through personalized service.
  • Recommended and introduced Workday system to track fast-moving inventory, reducing stock discrepancies by 47%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Engine Builders Association (AERA)
  • Automotive Service Industry Association (ASIA)
  • Automotive Aftermarket Suppliers Association (AASA)
  • Association of Information Technology Professionals
  • American Society of Safety Professionals
  • American Marketing Association
  • International Council of Nurses
  • National Association of Social Workers
  • National Independent Automotive Dealers Association (NIADA)
  • Mechanical Power Transmission Association (MPTA)

Certifications

  • Advanced Automotive Technical Training (AATT) – initiative
  • Certified Automotive Parts Professional (CAPP) – Beacon Labs
  • Forklift Operator Certification – process
  • Project Management Professional (PMP)
  • Customer Relationship Management (CRM) Certification – Workday
  • Cisco Certified Internetwork Expert (CCIE)
  • National Institute for Automotive Service Excellence (ASE) – Parts Specialist
  • Automotive Service Excellence (ASE) Parts Specialist Certification
  • Certified Inventory Optimization Professional (CIOP) - Summit Group
  • Certified Business Analysis Professional (CBAP)

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