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Skills

  • Lead generation through social media
  • Content creation for educational programs
  • Pilates instructor
  • Sales strategy development
  • Licensed Zumba instructor
  • Effective communication and rapport building
  • Aerobics instructor
  • ACSM health and fitness instructor
  • Cross-functional team collaboration
  • Customer service strategy

Work Experiences

  • Added value to clients.
  • Created key operational initiatives to help the company grow and stay profitable.
  • Advocated for continuous professional development of staff.
  • Oversaw business operations for a 15-employee firm with annual revenue of $6.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Advocated for continuous professional development of staff, leading to the acquisition of CPA for 10 team members.
  • Used ServiceNow and Jira to reconcile daily sales, returns, and financial reports.
  • Adjusted instructor feedback mechanisms.
  • Started and ran a process company, increasing international revenue from $3 to $2 in the first year and to $7 in 4 years.
  • Achieved a 58% improvement in service quality ratings.

Summaries

  • Optimize long-term success by effectively balancing targets with resources.
  • Proactive Owner Instructor uses determination and attention to detail to produce high-quality cross-functional collaboration work.
  • Data analysis and project management are determined and experienced in developing client rapport.
  • To meet customer and business demands, skillfully recruit and train employees at all levels.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • In the standard industry, a self-motivated professional has been successful in seizing viable opportunities for expansion and innovation.
  • Success in cross-functional collaboration and performance reporting has been demonstrated.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • With 15 years of experience in operations management, competitive analysis, and financial management, I am an astute business owner.
  • Develop strategic business partnerships and relationships.

Accomplishments

  • Implemented technology solutions such as Microsoft Excel, cutting course delivery time by 51% while maintaining content quality and learner engagement.
  • Revamped certification prep courses, improving exam pass rates by 51% within 18 months.
  • Drove operational efficiencies by integrating Asana into classroom management, increasing instructor productivity by 50%.
  • Oversaw the design and delivery of curriculum content that aligned with Lean requirements, resulting in 18 successful certifications.
  • Led customer service strategy initiatives that increased overall customer satisfaction ratings by 27%, improving client retention.
  • Fabricated and curated appealing instructional material, which enhanced the learner experience and led to 27% higher course satisfaction rates.
  • Spearheaded company-wide content creation projects, ensuring consistent brand voice and educational value, recognized with Outstanding Service Award.
  • Analyzed student feedback to realign programs, boosting student satisfaction metrics by 78% over one year.
  • Developed leadership training modules that contributed to 9 team promotions within three years.
  • Resolved product issue through consumer testing.

Affiliations

  • Project Management Institute
  • Association for Educational Communications and Technology (AECT)
  • International Board of Fitness Trainers
  • Global Association for Performance-Based Education
  • National Association of Social Workers
  • American Council on Education
  • Society of Education Instructors
  • Institute for Performance and Learning
  • Lions Club
  • International Coaching Federation

Certifications

  • Professional in Customer Relationship Management (CRM) - process
  • Accredited Small Business Consultant (ASBC) - method
  • Cisco Certified Network Associate (CCNA)
  • Event Planning Specialist Certification - system
  • Certified Event Manager (CEM) - Northwind
  • Salesforce
  • Certified Public Accountant
  • Six Sigma Green Belt Certification - process
  • Google Analytics Individual Qualification (GAIQ)
  • Certified Sales Leadership Consultant - system

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