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Skills

  • HVAC/MEP design
  • Production line control
  • FEA and failure analysis
  • Pressure vessel design knowledge
  • Contract management and negotiation
  • Multilingual communication skills
  • Preventive maintenance
  • Customer satisfaction improvement
  • AutoDesk Inventor
  • Plastic mass-manufacturing techniques

Work Experiences

  • Delivered detailed performance reports to senior management.
  • Collaborated closely with clients.
  • Collaborated with design and R&D teams on Power BI improvements.
  • Coordinated between engineering, procurement, and site teams.
  • Achieved a 35% increase in system reliability.
  • Achieved a 32% reduction in incidents.
  • Developed internal processes and plans for mechanical verification, product development, and factory processes.
  • Analyzed performance data of Salesforce systems at 17 sites, identifying key failure patterns and implementing preventative maintenance strategies that reduced downtime by 76%.
  • Consistently met or exceeded project deadlines in 2017.
  • Achieved a 53% boost in team efficiency.

Summaries

  • Outstanding understanding of cross-functional collaboration engineering practices and protocols.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adaptable and quick-to-learn, with HubSpot expertise.
  • Accomplished in managing long-term contracts for SAP projects, excelling in both the financial aspects and operational delivery within tight timelines.
  • Achieved a 29% reduction in downtime across client locations.
  • Achieved significant time savings.
  • Field Operation Engineer with 11 years of successful performance reporting and project management experience.
  • Achieved delivery time reductions of up to 79%.
  • Inventive and resourceful, with a knack for solving problems.
  • Field Operation Engineer is a multi-talented Field Operation Engineer who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Led successful field trials for new Adobe Creative Suite under live conditions across 11 sites, providing critical data for product refinement and scaling.
  • Documented and resolved process which led to initiative.
  • Delivered comprehensive training sessions on advanced diagnostic tools to field technicians, decreasing system downtime by 70% hours per site.
  • Streamlined the reporting procedures for field teams, increasing the accuracy of data collection and reducing submission lag time by 31% hours.
  • Managed a cross-functional team of 3 technicians and engineers to complete critical project deliverables ahead of schedule, reducing overall field cost by 58%.
  • Redesigned preventative maintenance schedules for Power BI, leading to a 62% reduction in reactive maintenance incidents over the past year.
  • Monitored and inspected over 13 national deployment sites for compliance with engineering standards and provided feedback reports to management.
  • Created comprehensive technical documentation for field engineers, improving the knowledge-sharing process and reducing training time for new hires by 25%.
  • Participated in cross-departmental initiatives to improve product design and field implementation, leading to an overall enhancement in ServiceNow performance by 50%.
  • Collaborated with team of 6 in the development of program.

Affiliations

  • American Welding Society (AWS)
  • International Council on Systems Engineering (INCOSE)
  • Field Service Association of America (FSAA)
  • Project Management Institute (PMI) - Project Management Professional (PMP) Certification
  • Lions Club
  • Association for Operations Management (APICS)
  • Occupational Safety and Health Administration (OSHA) Certification
  • Association for the Advancement of Cost Engineering (AACE)
  • Association of Information Technology Professionals
  • International Facility Management Association (IFMA)

Certifications

  • Certified Public Accountant
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Automation Professional (CAP)
  • First Aid/CPR Certified
  • Emergency Response Procedures Certification
  • Certified Business Analysis Professional (CBAP)
  • Certified Network Infrastructure Technician (CNIT)
  • Certified Electrical Safety Compliance Professional (CESCP)
  • CompTIA Network+
  • Certified Professional in Engineering Management (CPEM)

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