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Skills

  • Relationship development
  • Project organization
  • Operational improvement
  • Sales and marketing
  • Circulation Tracking System Implementation
  • Business Development
  • Collection development and curation
  • Business operations
  • Decision-making under pressure
  • Interdepartmental collaboration

Work Experiences

  • Identified system areas in need of improvement and implemented method program, resulting in a 16% increase in productivity.
  • Created system and process reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Achieved a 44% satisfaction rate among patrons.
  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Adopted by upper management for strategic decision making.
  • Was in charge of supervising, training, and evaluating the library and student assistants' work.
  • Created budgets and prepared quotes for new products and services.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.

Summaries

  • Forward-thinking manager with 3 years of manufacturing project management experience.
  • Circulation Supervisor who is proactive and meticulous, with over 5 years of experience in the category industry.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Professional who is both energetic and poised.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Within Miscellaneous, senior Circulation Supervisor and outstanding performer in performance reporting and cross-functional collaboration.

Accomplishments

  • Collaborated with team of 10 in the development of standard.
  • Facilitated cross-departmental collaboration to manage special projects, successfully launching 5 initiatives on time and within budget.
  • Revised overdue item notification system, leading to a 17% recovery rate of overdue materials.
  • Directed a project to overhaul the circulation process, reducing overdue returns by 33% within 18 months.
  • Enhanced circulation workflows by implementing a barcode scanning feature, reducing check-out times by 63% seconds per transaction.
  • Reduced staff scheduling conflicts by 55% by implementing an automated scheduling system.
  • Earned CPA in Library Management, applying knowledge to improve circulation team efficiency by 43%.
  • Worked directly with IT to troubleshoot circulation software issues, reducing downtime by 21%.
  • Coordinated with acquisition teams to ensure timely processing of new materials, increasing monthly new title circulation by 70%.
  • Saved $10 annually by introducing an inventory management system, cutting waste and losses by 58%.

Affiliations

  • American Society of Safety Professionals
  • Digital Library Federation (DLF)
  • American Marketing Association
  • International Association of Administrative Professionals
  • American Association of School Librarians (AASL)
  • International Digital Publishing Forum (IDPF)
  • American Library Association (ALA)
  • American Association of Law Libraries (AALL)
  • Medical Library Association (MLA)
  • Association for Supply Chain Management (APICS)

Certifications

  • First Aid/CPR Certified
  • Certified in Library Leadership and Management by program
  • Data-Driven Decision Making Certification for Libraries
  • Reading Materials Procurement Certification by Ironclad Systems
  • Certified Public Accountant
  • Certified Resource Management for Information Libraries
  • Customer Service Excellence for Public Libraries (Certified by Summit Group)
  • Certified Staff Scheduling Specialist for Public Libraries
  • Certified Library Media Specialist
  • Certified Library Technology Support Specialist

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