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Skills

Capacity planning
Team management
Data Mapping
Performance Analysis
Performance management systems
Predictive modeling
Strategic planning
Time management
Business Planning
Process improvement

Work Experiences

Authored a company-wide training program.
Provided standard operational support for a high-volume financial institution in a fast-paced 24-hour work environment.
Created a process map to identify bottlenecks and propose solutions to improve operational efficiency.
Achieved a 62% improvement in customer satisfaction metrics.
Automated manual reporting systems.
Automated manual reporting systems, reducing administrative workload by 49% while enhancing data accuracy.
Generated over $15 million in revenue per year through streamlined and spearheaded.
Achieved a 50% drop in turnover rates.
Compiled current business intelligence data into reports and polished presentations, highlighting findings and making recommendations for improvements.
Achieved 17% reduction in defect rates.

Summaries

Aligned project goals with budget optimization strategies.
Achieved $9 cost savings.
Achieved 25% improvement in key service delivery metrics.
Aligned strategies for operational waste reduction.
Achieved 27% reductions in defect rates.
Achieved $4 in cost savings.
Performance Improvement Specialist with a track record of successfully developing method intelligence to improve business operational planning and execution.
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Adaptable and strategic, skilled at reorganizing workflows and re-engineering business processes that reduce downtime and drive operational performance improvements by 62%.
Accelerated decision-making.

Accomplishments

Resolved interdepartmental conflicts by leveraging conflict resolution techniques, improving team morale and reducing project delays by 19%.
Implemented continuous improvement strategies through Six Sigma, delivering a 59% decrease in production costs.
Coordinated performance analysis initiatives that reduced operational inefficiencies by 55%, improving profitability.
Resolved product issue through consumer testing.
Facilitated lean process improvement workshops that reduced production delays by 49% across three key operational units.
Successfully led a team to implement major process improvements, reducing operational backlog by 54% within 18 months.
Integrated Lean Thinking and performance analysis, leading to a 50% reduction in production errors and improved team collaboration.
Directed key business process re-engineering projects, resulting in 85% reduction in overall operational cycle times.
Increased production throughput by 83% by eliminating bottlenecks through continuous improvement methods and data analysis.
Led Kaizen events, improving production speed by 50% and eliminating 7 hours of waste per week.

Affiliations

Council for Six Sigma Certification
National Association of Social Workers
International Society for Performance Improvement (ISPI)
National Association of Performance Excellence (NAPE)
American Marketing Association
American Production and Inventory Control Society (APICS)
American Management Association (AMA)
Society of Manufacturing Engineers (SME)
Certified Manager in Lean Operations (CMLO) – method
American Society for Quality (ASQ)

Certifications

Certified Healthcare Financial Professional (CHFP) Lakeside Partners 2020
First Aid/CPR Certified
Certified Public Accountant (CPA)
Certified Lean Practitioner (CLP) Cedar Works
Six Sigma Master Black Belt (MBB) Certification Brightline
Cisco Certified Network Associate (CCNA)
CompTIA Security+
Lean Six Sigma Green Belt Certification - Cedar Works, 2019
Certified Business Analysis Professional (CBAP)
Certified Performance Technologist (CPT) by ISPI Lakeside Partners

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