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Skills

  • Project management
  • Workflow Analysis
  • Time management
  • Capacity planning
  • Performance Analysis
  • Cost reduction strategies
  • Regulatory compliance
  • Web-based reporting tools
  • Vendor relationship management
  • Competitive analysis

Work Experiences

  • Collaborated with HR leadership.
  • Orchestrated and implemented a groundbreaking online employee timekeeping program to improve overtime and employee work hours measurements.
  • Weighed the consistency and importance of various business intelligence data against the needs to determine the best course of action.
  • Investigated and resolved issues with data flow integrity into procedure databases.
  • Collaborated with IT to design visual dashboards.
  • By closely supervising the workflow of claims analysts and mail clerks, I was able to close process gaps and encourage optimal productivity.
  • Created a process map to identify bottlenecks and propose solutions to improve operational efficiency.
  • Achieved a 15% boost in production efficiency.
  • Applied business process reengineering techniques to achieve a 51% increase in customer retention for QuickBooks.
  • Authored and delivered a company-wide training program to enhance employee engagement and reduce turnaround time by 63%.

Summaries

  • A results-driven expert in root cause analysis and lean process improvements, facilitating a customer satisfaction increase by 16% while minimizing defect rates by 15% annually.
  • Achieved 45% reduction in turnaround time.
  • Aligned project goals with budget optimization strategies.
  • Adaptable and strategic, skilled at reorganizing workflows and re-engineering business processes that reduce downtime and drive operational performance improvements by 62%.
  • Achieved 25% improvement in key service delivery metrics.
  • Exceptional at using a broad understanding of business best practices, regulatory standards, and optimal control systems to help businesses grow and succeed.
  • Achieved critical KPIs.
  • Clear understanding of budget management and team leadership as well as process improvement training.
  • Performance Improvement Specialist with 7 years of successful stakeholder engagement and quality assurance experience.
  • Achieved 27% reductions in defect rates.

Accomplishments

  • Led Kaizen events, improving production speed by 50% and eliminating 7 hours of waste per week.
  • Eliminated 36% of non-value-added activities through Lean methodologies, improving throughput by 77%.
  • Collaborated with team of 12 in the development of method.
  • Successfully led a team to implement major process improvements, reducing operational backlog by 54% within 18 months.
  • Resolved product issue through consumer testing.
  • Reduced production downtime by analyzing workflows and implementing continuous process improvements, saving $15 per year.
  • Directed key business process re-engineering projects, resulting in 85% reduction in overall operational cycle times.
  • Executed lean process redesign in Miscellaneous, leading to a 72% enhancement in resource utilization and output quality.
  • Led a team in business process re-engineering efforts, producing a 26% reduction in operational costs and enhancing customer satisfaction.
  • Reduced project cycle time by 35% through re-engineering key business processes and eliminating redundant tasks.

Affiliations

  • National Association for Healthcare Quality (NAHQ)
  • American Marketing Association
  • Certified Manager in Lean Operations (CMLO) – method
  • Member, International Consortium for Organizational Resilience (ICOR)
  • International Council of Nurses
  • Society of Manufacturing Engineers (SME)
  • Harvard Business Review Advisory Council – Contributor
  • Continuous Improvement Affinity Group Lead, Boston
  • Toastmasters
  • International Society for Business Process Management Professionals (ISBPM)

Certifications

  • Certified Public Accountant
  • Root Cause Analysis (RCA) Certification - Cedar Works, 2021
  • Performance Analytics with Tableau Certification SAP
  • Certified in Business Process Improvement (CBPI) Cedar Works
  • Certified Professional in Performance Improvement (CPPI) Beacon Labs
  • Certified Healthcare Financial Professional (CHFP) Lakeside Partners 2020
  • Certified Analytics Professional (CAP) - Cedar Works, 2019
  • Certified Public Accountant (CPA)
  • ServSafe
  • Kaizen Practitioner Certification Brightline 2017

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