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Skills

  • Process equipment
  • Hardware and software installation
  • AIDC (Automated Information Data Capture) management
  • Server support
  • Supervision
  • IBM z/OS operations
  • Developing batch processing scripts for efficiency
  • Team management
  • Operational improvement
  • Relationship development

Work Experiences

  • Achieved President's Club recognition for leading a high-output mainframe workload migration with zero operational interruptions.
  • Coordinated with systems engineers to upgrade key components of the mainframe, directly improving processing speed by 37%.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved Excellence Award recognition.
  • Had an excellent attendance record and was always on time for work.
  • Achieved a 24% improvement in throughput.
  • Transported Power BI to 18 months customer locations.
  • Conducted bi-monthly audits of system security logs.
  • Checked method data on a regular basis, and I used logins and file permissions to keep track of data security and end-user efficiency.
  • Automated tape handling processes.

Summaries

  • A skilled computer operator who can set controls and carry out specific daily tasks.
  • Mainframe Computer Operator with 15 years of successful project management and process improvement experience.
  • Updates are installed, permissions are checked, and operational details are verified.
  • Operator with extensive server monitoring, troubleshooting, and technical support experience.
  • Accomplished Mainframe Computer Operator.
  • Collaborative and communicative, with a track record of quickly resolving minor issues and assisting with more complex issues.
  • Achieved a 71% reduction in system execution errors.
  • Clear understanding of quality assurance and vendor management as well as strategic planning training.
  • Achieved a 67% improvement in onboarding time.
  • Within Computers Software, senior Mainframe Computer Operator and outstanding performer in risk assessment and vendor management.

Accomplishments

  • Worked alongside application teams to adjust job priorities and timelines, ensuring on-time completion of customer orders as per SLA expectations.
  • Led efforts to standardize mainframe operational processes across multiple regions, reducing discrepancies in procedures by 29%.
  • Improved customer satisfaction with mainframe operations services by reducing job processing failures by 19% year over year.
  • Provided expert consultation to stakeholders on optimizing data archiving solutions, reducing long-term storage costs by 16% while maintaining compliance.
  • Assessed system error logs and took corrective actions, resulting in 80% reduction in recurring system faults over a three years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Conducted bi-monthly audits of system security logs, identifying and mitigating potential weaknesses, reducing security incidents by 44%.
  • Facilitated successful transition to new mainframe platforms by updating legacy job streams and babysitting critical jobs during migration, reducing job failures by 78%.
  • Reduced overall system processing overhead by implementing memory and CPU optimization strategies, providing a 82% performance boost.
  • Organized and delivered training sessions for 3 team members on mainframe diagnostics tools, improving resolution times during system anomalies.

Affiliations

  • American Society of Safety Professionals
  • Jaycees
  • Associate, Data Processing Management Association (DPMA)
  • Technical Contributor, IBM zSeries Community Blog
  • Freemason
  • Project Management Institute
  • Participant, IBM Z Open Source Software Course
  • Certified Member, National Association of Information Security Advisors (NAISA)
  • Member, International Business Machines (IBM) User Group
  • Association for Supply Chain Management (APICS)

Certifications

  • Red Hat Certified System Administrator (RHCSA)
  • Cisco Certified Network Associate (CCNA)
  • VMware Certified Professional – Data Center Virtualization
  • CompTIA A+ Technician
  • Salesforce
  • First Aid/CPR Certified
  • Certified Public Accountant (CPA)
  • ITIL Foundation Certification in IT Service Management
  • Microsoft Certified: Azure Administrator Associate
  • Certified Data Center Professional (CDCP)

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