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Skills

  • Server support
  • Team building
  • Team management
  • Network development and administration
  • Technical analysis
  • System monitoring
  • MS Office
  • Hardware and software installation
  • Bug reports
  • Communications

Work Experiences

  • Consulted with logistics leadership to refine downtime procedures, improving mainframe reboot and recovery times by 80%.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Oversaw the delivery of category project by process team, which resulted in initiative.
  • Created 18 months reports that included data, system operation, and error monitoring information.
  • Automated standard error-handling processes in collaboration with development teams, cutting down resolution time by 68% hours each month.
  • Consistently exceeded required throughput by 70%.
  • Completed backups monthly.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with cross-functional teams.
  • Advocated for aggressive testing and problem analysis for server, desktop, and IT infrastructure work.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Addressed over 13 critical incidents.
  • Dedicated to learning, growing, and succeeding in Computers Software.
  • Achieved 21% gains in operator proficiency.
  • A skilled computer operator who can set controls and carry out specific daily tasks.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Mainframe Computer Operator is a multi-talented Mainframe Computer Operator who is consistently rewarded for planning and operational improvements.
  • Consistently surpassed system benchmarks.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Collaborated with team of 8 in the development of procedure.
  • Assessed system error logs and took corrective actions, resulting in 80% reduction in recurring system faults over a three years.
  • Worked alongside application teams to adjust job priorities and timelines, ensuring on-time completion of customer orders as per SLA expectations.
  • Organized and delivered training sessions for 3 team members on mainframe diagnostics tools, improving resolution times during system anomalies.
  • Conducted bi-monthly audits of system security logs, identifying and mitigating potential weaknesses, reducing security incidents by 44%.
  • Implemented job automation using CA-7/CA-11 scheduling tools, reducing manual intervention steps by 35%, improving overall system availability.
  • Reduced processing delays by 25% through optimization efforts which involved conducting root cause analysis of slow-running jobs.
  • Led cross-departmental communications during system outages, providing real-time updates and reducing recovery times by 49% hours.
  • Resolved product issue through consumer testing.
  • Implemented proactive monitoring tools to catch potential system errors before they escalated, reducing unscheduled downtime by 16% hours.

Affiliations

  • Registered Member, International Association of IT Asset Managers (IAITAM)
  • Contributor, Mainframe DevOps Community
  • Active Member, Mainframe Operations Society
  • International Council of Nurses
  • American Marketing Association
  • Certified z/OS Systems Programmer 2016, IBM Academy of Technology
  • Member, International Association of Computer Science and Information Technology (IACSIT)
  • Certified Affiliate, IT Service Management Forum (itSMF)
  • Jaycees
  • Member, Global Information Security Compliance Council (GISCC)

Certifications

  • CompTIA Security+
  • IBM Certified Database Administrator – DB2
  • Certified Information System Auditor (CISA)
  • Apple Certified Associate (ACA)
  • Certified Data Center Professional (CDCP)
  • Certified Data Center Facilities Operations Manager (CDFOM)
  • Certified Public Accountant (CPA)
  • IBM Certified Specialist - MQSeries
  • Certified in Risk and Information Systems Control (CRISC)
  • CompTIA Server+

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