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Night Shelter Supervisor resume examples

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Skills

  • System equipment
  • Contract Negotiation with Vendors
  • Business operations
  • Problem resolution
  • First Aid/CPR
  • Conflict resolution strategies
  • Volunteer management
  • Budget management and resource allocation
  • Risk assessment and mitigation
  • Communications

Work Experiences

  • Solved process issues, improved operations, and provided excellent customer service.
  • Educated families and members of the community about domestic violence and its effects on children.
  • Collaborated with 9 local agencies.
  • Coordinated the intake process for new residents, ensuring compliance with shelter guidelines and documented 17% improvement in operational efficiency.
  • Referred clients to the appropriate team members, community agencies, and organizations to meet treatment needs.
  • Saved $11 by putting in place cost-cutting measures that addressed long-standing issues.
  • Completed reintegration within a one year period.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved resolution with no major incidents.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Adept at managing diverse teams under pressure while maintaining high levels of operational efficiency, resulting in smoother night shelter operations for vulnerable residents.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 31% improvement in participation.
  • Coached individuals toward reintegration into permanent housing.
  • Capable of leading shelter operations under tight deadlines.
  • Certified in ITIL first-aid training, providing effective emergency preparedness that reduced response times by 32% and improved resident safety.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Social Services Director with experience managing social work programs and a strong understanding of welfare and crisis intervention laws.
  • Collaborated on community outreach programs to facilitate lasting solutions for residents, connecting them with essential resources that increased exit-to-housing success rates by 43%.

Accomplishments

  • Documented and resolved multiple instances of nightly disturbances, resulting in zero further occurrences after implementing improved interventions.
  • Applied skills in contract negotiation with utility providers, saving Harbor & Co. Over 4 annually in operating costs.
  • Orchestrated nightly intake for up to 13 new residents, streamlining the process and achieving an operational efficiency increase of 59%.
  • Monitored shelter capacity and adjusted staffing schedules based on real-time needs, achieving 69% occupancy while staying within budget constraints.
  • Worked cross-departmentally with day-time supervisors to ensure smooth handovers, contributing to both shifts’ success and seamless operational continuity.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Coordinated closely with initiative to deliver mental health support services, aiding 3 residents in accessing necessary counseling and treatment.
  • Collaborated with team of 14 in the development of metric.
  • Reduced shelter service downtime by 30% by implementing a new resident intake process that allowed quicker admission without compromising security checks.
  • Established a culture of empathy through mediation training, which led to a 53% reduction in complaints related to staff-resident interactions.

Affiliations

  • National Association of Housing and Redevelopment Officials (NAHRO)
  • Crisis Intervention Team Member or Coordinator
  • Local City or County Homeless Outreach Committee Member
  • Continuum of Care (CoC) Homeless Assistance Program Member
  • International Association of Administrative Professionals
  • American Society of Safety Professionals
  • Project Management Institute
  • Jaycees
  • Salvation Army Volunteer or Advocate
  • Volunteer with Food Banks or Pantries

Certifications

  • ServSafe
  • National Coalition for the Homeless Advocate Certification
  • Certified Peer Support Specialist (CPSS)
  • Human Services Board-Certified Practitioner (HS-BCP)
  • Project Management for Non-Profits from Cedar Works
  • Project Management Professional (PMP)
  • HUD’s Homeless Assistance Training Program (HAT)
  • Salesforce
  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)

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