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Skills

  • Continuous process improvement
  • Problem resolution
  • Communications
  • Basic healthcare facilitation
  • Diversity and inclusivity awareness
  • Interviewing skills
  • Fundraising Campaign Development
  • Crisis intervention and de-escalation
  • Familiarity with mental health services
  • Emotional intelligence and empathy

Work Experiences

  • Referred clients to the appropriate team members, community agencies, and organizations to meet treatment needs.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved 84% successful reintegration into permanent housing.
  • Had an excellent attendance record and was always on time for work.
  • Devised and implemented a number of novel policies and strategies to help clients achieve self-sufficiency.
  • Addressed crisis intervention.
  • Achieved a record-breaking 7% occupancy rate.
  • Held community workshops to promote various programs and inform the public about services that are available.
  • Completed reintegration within a one year period.
  • Coordinated team development activities and trainings with senior case managers.

Summaries

  • Collaborated closely with local law enforcement.
  • Achieved a 75% reduction in safety incidents.
  • Coached individuals toward reintegration into permanent housing.
  • Night Shelter Supervisor with 2 years of successful performance reporting and project management experience.
  • Professional with over 2 years of experience working in the community to provide information on available programs.
  • With forward-thinking strategies and skilled leadership over teams and resources, she has a track record of increasing community support.
  • Achieved a 76% success rate.
  • Achieved a 46% improvement in operational efficiency.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Connected residents with essential resources.

Accomplishments

  • Partnered with local law enforcement to de-escalate high-risk night-time incidents, decreasing police interventions by 45%.
  • Resolved product issue through consumer testing.
  • Utilized systems like Jira to track resident progress and health service utilization, providing leadership with data-driven insights for decision-making.
  • Facilitated Scrum Master-based staff training to enhance crisis management and de-escalation techniques, improving incident response times by 56% minutes.
  • Applied skills in contract negotiation with utility providers, saving Harbor & Co. Over 4 annually in operating costs.
  • Initiated a resident feedback program that improved satisfaction scores by 63%, fostering a more inclusive and compassionate environment.
  • Led a multi-disciplinary team to develop resident reintegration plans, facilitating 7 individuals' successful transitions into permanent housing.
  • Documented and resolved multiple instances of nightly disturbances, resulting in zero further occurrences after implementing improved interventions.
  • Worked cross-departmentally with day-time supervisors to ensure smooth handovers, contributing to both shifts’ success and seamless operational continuity.
  • Enhanced resident intake efficiency by 57% through the implementation of a digitized form system, reducing wait times considerably.

Affiliations

  • Jaycees
  • National Network to End Domestic Violence (NNEDV)
  • Rotary International
  • American Society of Safety Professionals
  • Society of Human Resource Management
  • Certified in Shelter Operations and Case Management
  • Social Welfare Policy Advocacy Organization Participant
  • American Medical Informatics Association
  • Local City or County Homeless Outreach Committee Member
  • American Red Cross Volunteer

Certifications

  • Advanced De-Escalation and Conflict Resolution Training from Cedar Works
  • ServSafe
  • Google Certified Professional Cloud Architect
  • Trauma-Informed Care Certification (TIC) through Summit Group
  • Certified Public Accountant (CPA)
  • Salesforce
  • Certified Outreach Worker (COW) from Summit Group
  • Certified Shelter Program Manager (CSPM)
  • CompTIA A+ Technician
  • HUD’s Homeless Assistance Training Program (HAT)

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