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Skills

  • Documentation transformation processes
  • Progress documentation
  • Culturally competent care
  • Team management
  • Problem resolution
  • Community integration
  • Relationship development
  • Conflict resolution in care settings
  • Compliance with state and federal regulations
  • Patient care

Work Experiences

  • Contributed to securing additional funding from stakeholders.
  • Improved my skills by actively participating in employee trainings and enrolling in classes to improve project management.
  • Encouraged patients to engage in safe physical activity to improve their mood and overall health.
  • Achieved a 37% faster transition time.
  • Boosted patient trust ratings by 24% in 2023.
  • Kept track of patient care, condition, progress, and problems to report, and I talked to my supervisor or case manager about my findings.
  • Created a post-discharge follow-up protocol.
  • Authored policy manuals and home care procedures, enhancing staff understanding of case management best practices across 8 home care sites.
  • Coordinated comprehensive care plans.
  • Helped with general housekeeping tasks like cooking, meal preparation, and grocery shopping.

Summaries

  • Achieved results within 14 months months of engagement.
  • Dedicated to educating patients on how to live a healthy lifestyle.
  • Performance reporting expert with a passion for assisting others.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Dedicated home health care provider with over 9 years of experience visiting patients in their homes and performing a variety of nursing tasks.
  • Achieved a 15% improvement in patient adherence.
  • Providing clerical support, project management, scheduling, time management, assignment prioritization, and customer service knowledge.
  • Home Care Case Manager is a multi-talented Home Care Case Manager who is consistently rewarded for planning and operational improvements.
  • Achieved industry recognition as a proficient problem-solver.
  • Achieved 69% quality of life improvement.

Accomplishments

  • Collaborated with team of 15 in the development of method.
  • Managed a caseload of 12 clients, ensuring personalized care plans were developed, implemented, and monitored.
  • Led a project to improve communication between caregivers and clients, resulting in a 15% satisfaction rating through patient feedback surveys.
  • Developed an escalation matrix for complex cases, reducing the average time to resolution by 46%.
  • Established partnerships with local health services that increased referral capacity by 25%, improving access to community resources.
  • Built a referral network of 17 healthcare providers, expanding available services for patients and improving care continuity.
  • Facilitated caregiver training on patient progress monitoring tools, significantly improving documentation accuracy by 59%.
  • Crafted individualized care plans for diverse client needs, enhancing patient outcomes with personalized service adjustments.
  • Enhanced caregiver coordination by incorporating a centralized scheduling tool, decreasing missed appointments by 60%.
  • Collaborated with insurance companies to establish care coverage for eligible clients, increasing covered care approvals by 80%.

Affiliations

  • National Council of Certified Dementia Practitioners (NCCDP)
  • International Association of Gerontology and Geriatrics (IAGG)
  • Healthcare Financial Management Association (HFMA)
  • Professional Patient Advocate Institute (PPAI)
  • Lions Club
  • Caregiver Action Network (CAN)
  • Certified Care Managers Association
  • American Nurses Association (ANA)
  • Academy of Certified Social Workers (ACSW)
  • Rotary International

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Health Education Specialist (CHES) - National Commission for Health Education Credentialing (NCHEC)
  • Certified Managed Care Nurse (CMCN) - process
  • Certified Utilization Review Professional (CURP) - category
  • Certified Case Manager (CCM) – Commission for Case Manager Certification
  • Palliative and Hospice Care Certification - method
  • First Aid/CPR Certified
  • Certified Geriatric Care Manager (CGCM) – National Academy of Certified Care Managers
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Certified Professional (SHRM-CP)

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