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Skills

  • Case management
  • Process improvement
  • First aid and safety
  • Accreditation standards achievement
  • Client caseload management
  • Progress documentation
  • Caregiver performance tracking
  • Business operations
  • Organization
  • Communications

Work Experiences

  • Coordinated personalized care plans.
  • Collaborated with multidisciplinary healthcare teams to coordinate comprehensive care plans, improving patient outcomes by 58%.
  • Kept track of patient care, condition, progress, and problems to report, and I talked to my supervisor or case manager about my findings.
  • Boosted patient trust ratings by 24% in 2023.
  • Achieved a 24% reduction in reported privacy issues.
  • Improved my skills by actively participating in employee trainings and enrolling in classes to improve project management.
  • Kept track of progress and documented any changes in the patient's health status, keeping the healthcare team informed.
  • Collaborated with hospice agencies.
  • Checked vital signs on a one year basis and contacted Home Care Case Manager if there were any health concerns or behavioral changes with the patients.
  • Achieved a 37% faster transition time.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Patient, humorous, and detail-oriented when working with disabled and elderly patients.
  • Detail-oriented when it comes to keeping personal areas clean and organized in order to support daily living safety.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Costs were consistently reduced while profits were increased.
  • Achieved no compliance issues.
  • Achieved zero audit discrepancies.
  • Clear understanding of process improvement and strategic planning as well as budget management training.
  • Patient Home Care Case Manager with 14 years of assistance experience.
  • Achieved industry recognition as a proficient problem-solver, reducing family conflicts by 78% through tailored intervention strategies and structured support.

Accomplishments

  • Led a project to improve communication between caregivers and clients, resulting in a 15% satisfaction rating through patient feedback surveys.
  • Trained caregivers on conflict resolution techniques, leading to a 39% increase in positive conflict resolution outcomes between caregiving staff and patients.
  • Reduced onboarding timeline for new patients from 11 days to 3 days by streamlining intake and referral processes.
  • Conducted patient satisfaction surveys semi-annually, achieving positive feedback from 79% of clients on care quality.
  • Reviewed and revised care plans quarterly, achieving a 41% improvement in clinical outcomes for patients with chronic conditions.
  • Collaborated with insurance companies to establish care coverage for eligible clients, increasing covered care approvals by 80%.
  • Implemented a new care coordination software, decreasing administrative processing time by 62% per patient.
  • Designed and launched a discharge planning process, reducing patient readmission rates by 38% within three years.
  • Provided in-depth compliance audits to maintain alignment with state and federal home care regulations, resulting in 38% fewer violations.
  • Successfully managed a 20% increase in patient caseload without compromising on quality of care or compliance.

Affiliations

  • National Hospice and Palliative Care Organization (NHPCO)
  • Family Caregiver Alliance (FCA)
  • American Nurses Association (ANA)
  • International Association of Gerontology and Geriatrics (IAGG)
  • Association for Supply Chain Management (APICS)
  • Freemason
  • Lions Club
  • Caregiver Action Network (CAN)
  • American Society of Safety Professionals
  • National Council of Certified Dementia Practitioners (NCCDP)

Certifications

  • CompTIA A+ Technician
  • Certified Public Accountant
  • Trauma-Informed Care Certification - method
  • Certified Professional in Aging Services Risk Management (CPASRM) - method
  • Licensed Clinical Social Worker (LCSW) – program
  • Dementia Care Certification - Alzheimer’s Association
  • Certified Nurse Case Manager (CNCM) - framework
  • Health Insurance Portability and Accountability Act (HIPAA) Certification - procedure
  • Certified Hospice and Palliative Nurse (CHPN) - Hospice and Palliative Nurses Association
  • Certified Case Manager (CCM) – Commission for Case Manager Certification

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