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Skills

  • Partnership development
  • Tax law expertise
  • Insurance decisions
  • Supervision
  • Compliance with local, state, and federal housing regulations
  • Client assessment and needs analysis
  • Savings accounts
  • Project organization
  • Relationship development
  • Mutual funds and liabilities

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Coordinated funding applications and managed a rotating caseload of clients for housing resource referrals, consistently achieving a 63% solution rate within 30 days.
  • Collaborated with local organizations to provide specialized financial planning assistance to a variety of people with different needs.
  • Built and strengthened relationships with new clients while also informing them about account services and capabilities.
  • Transported Workday to one year customer locations.
  • Coordinated with 9 local agencies.
  • Advocated for policy changes benefiting low-income renters.
  • Collaborated with social workers and legal teams.
  • Assisted clients in planning and funding their retirements by assisting them in managing, customizing, and diversifying their portfolios using mutual funds and other options.
  • Achieved framework.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Benefited over 18 participants annually.
  • Advocated for sustainable solutions.
  • Housing Resource Coordinator with 7 years of successful workflow optimization and process improvement experience.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Collaborated with community organizations.
  • Achieved policy changes.
  • Achieved results in 2018.
  • Collaborated with government bodies.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Reduced time to housing placement by 84% by identifying and streamlining bottlenecks in the application and approval process.
  • Developed and executed targeted outreach strategies, expanding program awareness to underserved communities, increasing access to housing resources by 24%.
  • Led cross-agency collaboration meetings resulting in the development of a streamlined intake process, reducing duplication of services by 53%.
  • Collaborated with nonprofits and government agencies to secure $16 in grant funding, leading to the expansion of housing support programs.
  • Assessed and referred clients to complementary services such as healthcare, employment, and legal aid, enhancing their stability and reducing housing insecurity by 67%.
  • Led the establishment of a tenant savings initiative, which enabled 16 families to save an average of $8, promoting long-term financial stability and housing retention.
  • Managed a caseload of 9 clients, successfully transitioning 75% into permanent housing within 2 months.
  • Resolved product issue through consumer testing.
  • Collaborated with multidisciplinary teams including case managers, healthcare providers, and legal service professionals to reduce eviction rates for at-risk households by 43%.
  • Negotiated with landlords to secure lower rental rates, resulting in an average 18% annual cost savings for program enrollees.

Affiliations

  • Government Affairs Committee, Housing Work Group (Atlanta)
  • State Homeless Services Coordination Council Participant (2016)
  • Association of Information Technology Professionals
  • Rural Housing Service Participation (the Southwest)
  • Housing Choice Voucher Program Peer Support Group (Phoenix)
  • Volunteer Advocate at North Carolina Housing Network
  • Jaycees
  • Association for Supply Chain Management (APICS)
  • Urban Land Institute (ULI)
  • Local Housing Authority Board Liaison (City of Atlanta)

Certifications

  • Certified Public Accountant
  • HUD Housing Counselor Certification
  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)
  • Conflict Mediation and Prevention Certification
  • Vulnerable Tenants Support Certification
  • Certified Housing Asset Manager (CHAM)
  • Google Certified Professional Cloud Architect
  • Trauma-Informed Care and Housing Service Certification
  • First Aid/CPR Certified

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