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Skills

  • Clerical support
  • Interpersonal and written communication
  • Patron registration
  • Staff development
  • Project organization
  • Digital Archiving
  • Team Leadership
  • Supervision
  • Material shelving
  • Product testing

Work Experiences

  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Directed customers to library resources and gathered equipment, reference materials, and other items.
  • Assisted in managing e-resource subscriptions.
  • Processed customer fines and advised customers on how to reduce future charges.
  • Kept the library shelves and printed materials stocked and organized according to a set of rules.
  • Initiative helped me achieve $194,000.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Solved program issues, improved operations, and provided excellent customer service.

Summaries

  • Among his accomplishments is the creation of a procedure app for use in the program industry.
  • Achieved a successful cataloging project where 3 items were processed and made available to patrons within three years, boosting collection visibility.
  • Addressed digital and physical resource inquiries.
  • Library Student Assistant with 8 years of successful budget management and strategic planning experience.
  • Dynamic and outgoing Library Assistant with a strong background in customer service and assisting others with technological services.
  • Design and development of successful category embedded software applications in the past.
  • Top-producing salesperson and industry expert in Marketing and Communications.
  • Assisted over 9 patrons per 6 months.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized on a regular basis for outstanding performance and contributions to the Marketing and Communications industry's success.

Accomplishments

  • Organized an e-resource awareness campaign resulting in 79% increase in e-book checkouts.
  • Resolved product issue through consumer testing.
  • Assisted with the library's social media promotion of e-resources, increasing virtual checkouts by 63%.
  • Introduced and integrated ServiceNow to streamline online booking processes, reducing user wait times by 44%.
  • Improved staff training programs, facilitating a 33% increase in team proficiency in standard.
  • Evaluated and implemented new shelving strategies, leading to a visible promotion of underused sections by 43%.
  • Processed over 9 new library cards, reducing errors with a highly efficient database system.
  • Assisted in cataloging newly arrived books and journals, shortening processing time by 70%.
  • Provided key support for annual inventory audits, ensuring accuracy in data entry and cataloging of over 7 items.
  • Managed data entry for down-to-date user records, decreasing administrative errors by 76%.

Affiliations

  • Library and Information Technology Association (LITA)
  • Association for Computing Machinery
  • Society of Human Resource Management
  • Scholarly Publishing and Academic Resources Coalition (SPARC)
  • Libraries Without Borders (2023 Event Volunteer)
  • Society of American Archivists (SAA)
  • Library Consortium Group (initiative)
  • Reference and User Services Association (RUSA)
  • Association of Information Technology Professionals
  • International Council of Nurses

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • ALA Paraprofessional Assessment Certification
  • CompTIA Security+
  • Research Data Management Certificate (program)
  • Online Computer Library Center (OCLC) Cataloging Certification
  • ALA Advanced Cataloging for Library Technicians
  • Cisco Certified Internetwork Expert (CCIE)
  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • Certified Protection Officer (CPO)

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