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Skills

  • Hardware evaluation
  • Customer service excellence
  • Report writing
  • MS Office
  • Project management
  • Dinner service planning
  • Supervision
  • User interface understanding
  • Data Management
  • First Aid/CPR

Work Experiences

  • Exercised and practiced under the supervision of athletic trainers or professional coaches to develop skills, improve physical condition, and prepare for competitions.
  • Improved locomotive material expense tracking by 4%.
  • Had planned ahead.
  • On-site training was provided by me.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Cleaned rides and attractions to prevent germs and bacteria from spreading.
  • Followed the posted height and age restrictions and denied guests who did not meet the minimum requirements access to the attraction.
  • Kept track of everything.
  • Measured yardage and looked for stray golf balls.
  • Made a proposal

Summaries

  • Highly effective in cross-functional collaboration, evaluating personnel performance, and putting in place top-notch strategies.
  • Proactive
  • In a fast-paced environment, providing proven guest service and cash handling experience to facilitate fun activities and food and beverage support.
  • Fluent in both English and Spanish.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Determined sales and marketing professional with 18 years of experience in initiative industry.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.

Accomplishments

  • Designed and executed a mentorship program for new employees, decreasing overall training time by 37%.
  • Awarded Employee of the Month in 4 months for outstanding customer service and commitment to water park safety standards.
  • Monitored safety checkpoints across 6 slides, ensuring compliance with water park regulations and reducing reported incidents by 36%.
  • Increased sales 2% over 6 months.
  • Drafted and revised staff manuals for new hires, cutting down the onboarding process by 65%.
  • Led safety investigation team during reported incidents, providing crucial insights to improve future operations by 38%.
  • Identified potential hazards during routine inspections, resulting in a 25% reduction in injury occurrences.
  • Provided leadership during park emergency drills, ensuring compliance from over 17 team members.
  • Documented equipment usage and maintenance schedules, helping to reduce unscheduled downtime by 62%.
  • Trained 16 new slide attendants on safety protocols and customer service practices, leading to a 32% improvement in guest satisfaction ratings.

Affiliations

  • National Safety Council (NSC) First Aid Course Graduate
  • Certified Lifeguard by Beacon Labs (2016)
  • National Emergency Response Training Program Participant
  • Association of Information Technology Professionals
  • National Association of Social Workers
  • Participant in Local Disaster Response Drills (as part of Safety Initiatives)
  • American Society of Safety Professionals
  • Participant in Texas Lifeguard Instructor Training (2016)
  • National Recreation and Park Association (NRPA) Member
  • Committee Member for Chicago’s Public Water Safety Awareness Initiative

Certifications

  • Certified Public Accountant
  • Certified Protection Officer (CPO)
  • First Aid/CPR Certified
  • Guest Experience Specialist Certification
  • Safe Attractions Management (SAM) Certification
  • Leadership in Aquatic Environments Training
  • Apple Certified Associate (ACA)
  • Aquatic Facility Operator (AFO) Certification
  • Amusement Ride Safety Certification
  • Health and Safety at Work Certification

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