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Skills

  • CRM Systems
  • Credit and collections
  • Supervisory skills
  • Contract negotiation/review/drafting
  • Quick learner
  • Client-focused
  • Excellent communication
  • Results-oriented
  • Bilingual in Spanish
  • Customer satisfaction

Work Experiences

  • Ensured that company policies, objectives, and communication goals were met.
  • Investigated equipment failures using a variety of troubleshooting techniques.
  • Kept jobs moving by repairing system equipment and informing the metric department of major machinery failures.
  • In charge of monitoring the workshop work flow for 3 employees.
  • Procedure helped me achieve $230,000.
  • Was assigned to serve as the primary liaison for the organization's multiple lines of business in order to streamline operations.
  • Checked the facilities and equipment on a daily basis.
  • Created multi-threaded admin web applications based on procedure.
  • Evaluated employee performance on a monthly basis and provided coaching and training as needed, resulting in improved work quality and employee retention.
  • Oversaw the work of 9 firefighters who were putting out fires.

Summaries

  • In high-pressure situations, he is punctual, dependable, and friendly, as well as adaptable, patient, and effective.
  • Effective at managing the achievement of long-term business objectives.
  • Acting Supervisor with 12 years of Miscellaneous experience and a commitment to improving employee satisfaction and business success.
  • By cultivating a collaborative and skill-based culture, employees are better equipped to achieve their objectives.
  • Concepts and best practice strategies in stakeholder engagement are second nature to me.
  • Professional who is capable and forward-thinking, and who understands how to set goals that are aligned with the company's vision.
  • Dedicated Supervisor with a proven track record of ensuring productivity in a high-pressured service environment.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Assign tasks, train employees, provide feedback, mediate interpersonal conflicts, and put company policies into action.
  • Have extensive experience monitoring production processes and developing productivity-boosting strategies.

Accomplishments

  • Solved
  • Managed
  • Represented
  • Improved
  • Business Development: Initiated two key partnerships which resulted in procedure revenue growth.
  • Developed and maintained comprehensive documentation of standard operating procedures (SOPs) to ensure seamless team operations.
  • Created
  • Proposed
  • Streamlined
  • Resolved product issue through consumer testing.

Affiliations

  • Lions Club
  • American Society of Safety Professionals
  • Society of Human Resource Management
  • Rotary International
  • International Association of Administrative Professionals
  • Workplace Hazardous Materials Information System (WHMIS) Certification
  • International Council of Nurses
  • National Safety Council (NSC)
  • International Facility Management Association (IFMA)
  • Corporate Performance Task Force Network

Certifications

  • Apple Certified Associate (ACA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Effective Time Management Course from framework
  • Conflict Resolution and Negotiation Skills Certification
  • Leading Change Certificate from Lakeside Partners
  • Certified Professional Supervisor (CPS)
  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Team Leader (CTL)
  • Certified Operations Manager

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